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Answering machine service

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

Don't worry if you can't answer the phone. Our answering center will take messages on your behalf.

Compatible models

The following lists only products sold by Y!mobile.

iPhone iPhone 16e, iPhone 15, iPhone 14, iPhone 13, iPhone SE (3rd generation), iPhone 12, iPhone 12 mini, iPhone SE (2nd generation), iPhone 11, iPhone XR, iPhone 8, iPhone 7, iPhone 6s, iPhone SE, iPhone 5s
Smartphone(Android) Easy Smartphone 4, Samsung Galaxy A25 5G, nubia Flip 2, nubia S 5G, OPPO A3 5G, Easy Smartphone a, Google Pixel 8a, Google Pixel 8, moto g64y 5G, AQUOS wish4, OPPO Reno11 A, Libero Flip, Google Pixel 7a, OPPO A79 5G, Libero 5G IV, AQUOS wish3, moto g53y 5G, OPPO Reno9 A, Easy Smartphone 3, Android One S10, Libero 5G III, OPPO Reno7 A, AQUOS wish2, Xperia Ace III, Android One S9, Easy Smartphone 2+, OPPO Reno5 A (eSIM compatible version), AQUOS wish, Libero 5G II, Redmi 9T, Xperia10 III, OPPO Reno5 A, Libero 5G, Android One S8, AQUOS sense4 basic, OPPO Reno3 A, Easy Smartphone 2, Xperia 10 II, Libero S10, Xperia 8, HUAWEI P30 lite, Android One S7, Android One S6, Android One X5, Android One S5, Android One X4, Android One S4, Android One X3, Android One Y!mobile, Android One X2, Android One AQUOS CRYSTAL Y2, AQUOS Xx-Y, LUMIERE, Nexus 5X, AQUOS CRYSTAL Y, DIGNO C, Spray, Nexus 6, DIGNO T, Nexus 5, ARROWS S, AQUOS sense5G, AQUOS sense3, arrows J, LG Q Stylus
Mobile phone AQUOS Mobile 4, DIGNO Mobile 4, DIGNO Mobile 3, AQUOS Mobile 3, DIGNO Mobile 2, Simply, AQUOS Mobile 2, DIGNO Mobile, AQUOS Mobile

Answering machine (free)

This is a free answering machine service.

  • Not offered with Simple 2 S/M/L. Please apply for Answering Machine Plus.

Application and Fees

application Not required
Monthly fee free

Service Details

Number of saved items Up to 30 messages of up to 3 minutes
Retention period 72 hours

How to set up and use

Settings and usage (starting voicemail service, changing ring time, stopping voicemail service)

Settings and usage (playing back messages, changing answering messages, changing guidance language)

Notes

  • After the retention period has expired, messages will be automatically deleted.
  • The answering machine can be turned on or off, and messages can be played back from a public phone, regular subscriber phone, or remote terminal that can send push signals.
  • When listening to messages or configuring various settings in Japan, calling charges will be incurred according to your plan. When listening to messages or configuring various settings at your travel destination, calling charges will be incurred according to the calling charges when calling from the country you are staying in to an applicable device in Japan.
  • May not be available in some countries and regions.

Incoming call notification function

If you receive a call when you are out of range or when your phone is turned off, you will be notified of the call as soon as you can receive a signal again.

  • Not offered with Simple 2 S/M/L. Please apply for Answering Machine Plus.

Application and Fees

application Not required
Monthly fee free

Screen image

For models displayed in call history

For models displayed in SMS

Notes

  • For models that receive messages via SMS, the sender (from) field will be displayed as "1414" or "1416."
  • Customers who are not receiving call notifications will need to dial the setting phone number (1414) and follow the voice guidance to set up the call notification function (toll free).
  • There is no charge for receiving incoming call notifications.

Answering Machine Plus

Up to 100 messages can be stored for up to one week.
Voice messages are also available.

Application and Fees

application need
Monthly fee 330円
  • By subscribing to Flat Rate for Anyone+/Super Flat Rate for Anyone+, you can use Voicemail Plus, call waiting, group calling, and flat rate stop services from the current month at no additional charge. Learn more
    To use the services, you must apply for each service yourself.
  • AQUOS Keitai 3, DIGNO Keitai 2, Simply, AQUOS Keitai 2, DIGNO Keitai, AQUOS Keitai do not support the voice message app.
  • Visual voicemail is not available if you are using an iPhone with a SIM card/eSIM stand-alone contract or if you have a contract for an iPhone 14 or later model purchased from Y!mobile Mobile.

Apply here

  • Apps/Web
  • shop

The procedure is
This is also possible with Y!mobile compatible app!

Please make a reservation in advance before visiting.

Find a shop

Service Details

Number of saved items Up to 100 messages up to 3 minutes
Retention period Up to 7 days

Voice Messages

Notification of change in supported OS

As of February 14, 2020, the supported OS for "Voice Messages" will be changed to "Android 4.1 or higher."
The service may not function properly on operating systems other than those listed above.

Messages received at the voicemail service center are automatically delivered to Y!mobile smartphone as audio files (after automatic delivery is complete, messages in the center are deleted). You can save audio files on your Y!mobile smartphone, so you can listen to your voicemail even when you are out of range. What's more, there is no limit to the number of messages you can save or the period they can be saved!
In addition, the audio files delivered will be automatically converted into text.

Easy operation with lists

You can operate it intuitively, such as selecting messages directly from the list display on your mobile screen.

Can be played anytime

The audio files stored at the center are automatically delivered to your smartphone, so you can play them even when you're out of range.

Can be played repeatedly

Dedicated applications allow for flexible operation, such as rewinding using the slider bar.

You can check it by letter

The delivered audio file is automatically converted into text, allowing you to check the message in text format.

Recording Time 3 mins
Number of saved items Unlimited *1
Retention period Unlimited
  • ※1When there is free space on the mobile phone and on the microSD memory card.

Downloading voice messaging applications

Scan the QR code with your smartphone and download the application.

QRコード

  • Not compatible with iPhone. No need to install the app on iPhone.
  • Before downloading, please read "Voicemail Plus Terms of Use" Please check the information below before installing and using the application.

For smartphone users

ANDROID アプリ Google play

For iPhone users

Not supported. No need to install the app.

  • Before downloading, please read "Voicemail Plus Terms of Use" Please check the information below before installing and using the application.

Notes

  • If you change your phone number, or subscribe to or cancel the Smartphone Basic Pack-S or Smartphone Basic Pack (W), all saved voicemail messages will be deleted. Please be sure to check this before making any changes or canceling your subscription.
  • If the voice message application is not installed on your smartphone, you will need to download it yourself from Google Play™. When installing, please read the "Voice Mail Plus Terms of Use" before installing and using the application.
  • Depending on your situation, you may not be able to use the dedicated application. If this is the case, we apologize for the inconvenience, but please call 1416 to check the message.
  • Separate packet communication charges will be incurred for receiving voice messages.
  • The function to display the contents of voicemail in text form is available on smartphones with Android™ 5.0 or later.
  • For further details, please refer to the Answering Machine Plus Terms of Use. Please check ".

FAQs

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