You can change your payment method via the My SoftBank app or My Y!mobile.
Please prepare your contract phone number and PIN (4 digits) for the procedure.
You can use some menus without having to enter your PIN.
What you can do with this number (list of voice guidance)
[Reception hours] 24-hour reception via automated voice response (open all year round)
| From Y!mobile phone | 116 |
|---|---|
| From other companies' mobile phones, landlines, etc. | 0120-921-156 |
To complete the procedure, please prepare your SoftBank ID (Y!mobile mobile phone number or alphanumeric ID) and My Y!mobile login password.
If you are using this service for the first time, please prepare your Y!mobile mobile phone number and PIN (4 digits).