3月末で終了するキャンペーンがございます3月末で終了するキャンペーンがございます

The campaign ends at the end of March

Online Store Exclusive

Exclusive to contract holders! Save money by signing up for additional plans!
Campaign period: Until Monday, March 31
Big Clearance Sale
Period: Some devices until March 31st (Mon)
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For those considering
First Contract
Switching from another company
For current users
Switching models
Applying for a second or subsequent line

Product Support SIM Card

A SIM card is a chip-type IC card that is inserted into a mobile phone and contains contract information such as phone number.
This page provides you with information on precautions to take when using a SIM card.

How to remove the SIM card

  • 1.As shown in Figure 1, hold the back of the IC part with your left hand and press the connection part on the top of the SIM card with your right hand to disconnect it.
  • 2.Place your right hand down on the connection part under the SIM card as shown in Figure 2, and cut the connection part under the SIM card in the same way.
  • 3.Lower your right hand down to the connection section on the right side of the SIM card and cut it off, then with your left hand, push up the back of the SIM card IC part as shown in image ③ and flip the SIM card over to push it out.
  • 4.Lift the SIM card up as shown in Figure 4. Remove the SIM card completely from the card slot.

How to remove the SIM card

  • ※When removing or handling the SIM card, be careful not to injure your hands or fingers.
  • ※Applying excessive force when inserting or removing the SIM card may cause it to break.

In case of loss or theft

If your phone is lost or stolen, we will take measures to suspend your phone line, so please contact Y! Y!mobile customer support immediately or go to My Y!mobile to suspend your phone line.

Check the procedure to follow in case of loss or theft

  • ・NFC SIM cards can be used for electronic money and payment purposes. Please be careful not to lose or have the card stolen.
  • ・There will be a fee for reissuing a SIM card if it is lost or damaged.
  • ・If your SIM card is lost or stolen overseas, you can still use it in another device. Therefore, even if your device is designed for use in Japan only, be sure to carry out the emergency suspension procedure if your SIM card is lost or stolen overseas.
  • ・In the unlikely event that a call is used by someone other than the contract holder, the contract holder will be responsible for the call charges.

PIN Code

SIM cards have PIN numbers called "PIN1 code" and "PIN2 code." The initial setting for "PIN1 code" and "PIN2 code" is "9999," but they can be changed. For information on how to change your PIN, please refer to the "Requests and Cautions" for the device you purchased.

  • ・Please be careful not to forget your "PIN1 code" and "PIN2 code" by taking a note of them.

What is a PIN code?

If the PIN is locked

If you enter the wrong "PIN1 code" or "PIN2 code" three times in a row, the code will be locked. To unlock the code, you will need to enter the "PIN unlock code (PUK)." If you need to enter the "PIN unlock code (PUK)," please contact us.

Check how to release the PIN lock

  • ・Please note that when you contact us, we will need to verify that you are the contract holder.
  • ・If you enter the wrong PIN unlock code (PUK) 10 times in a row, there will be no way to unlock the phone. Please note that in this case, you will need to have your SIM card reissued (for a fee).

Notes:

Safety precautions

  • ・The product may become hot during use, but this is not abnormal so please continue to use it.
  • ・Please use the SIM card only with devices specified by our company. Using other devices may result in data loss or malfunction.
  • ・Please note that if you insert a SIM card into an IC card reader of another product and it malfunctions, this will be at your own risk and we will not be held responsible in any way.
  • ・Contact with or short-circuiting the IC part of the SIM card may result in data loss or malfunction.
  • ・Do not drop the SIM card or subject it to strong shocks, as this may cause damage.
  • ・Do not bend the SIM card or place heavy objects on it, as this may cause damage.
  • ・Do not allow the SIM card to get wet or place it in a humid location, as this may cause it to malfunction.
  • ・Do not use or leave the SIM card in high temperature locations (near a fire or in direct sunlight, etc.) as this may cause it to malfunction.
  • ・Do not place the SIM card in a microwave oven or other heating appliance or in a high-pressure container, as this may cause melting, overheating, smoke, data loss, or malfunction.
  • ・Please use the SIM card within the temperature range of -25 to 70°C.
  • ・Keep the SIM card clean by wiping it gently with a soft, dry cloth.
  • ・When storing the product, avoid storing it in direct sunlight or in a hot or dry place, as this may cause it to malfunction.
  • ・Keep the SIM card out of the reach of small children as they may accidentally swallow it or become injured.

Other notes

  • ・The ownership of the SIM card belongs to our company. If you cancel your contract, please return it to the store.
  • ・SIM card specifications and performance are subject to change without notice.
  • ・We recommend that you make a note of the information registered on the SIM card and keep it safe. Please note that we cannot take any responsibility if the registered information is lost.
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