4/7（月）14:59まで！オンラインストア限定大決算セール4/7（月）14:59まで！オンラインストア限定大決算セール
For those considering
First Contract
Switching from another company
For current users
Switching models
Applying for a second or subsequent line

Secure Warranty Service Plus

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

Response to COVID-19

You can also complete the following procedures over the phone.

  • repair

For phone enquiries, please click here

You can also apply at Y!mobile shop. Business hours have changed in some areas, so please check here.

As of January 31, 2021, we have discontinued providing services for PHS.

You can rest assured even if your phone breaks down, gets wet, or gets lost. Repairs are free and we also offer replacements.5,500円In addition to repairs in the event of a breakdown or replacement in the event of a total loss, you can also upgrade to the latest model every year. There is also a service that offers discounts on phone fees when changing models.
This is a great warranty service that adds peace of mind to your phone.

Applicable Models

AQUOS Phone ef, AQUOS Phone es, DIGNO DUAL 2, DIGNO DUAL, Mobile phone (PHS)

Application and Fees

application need
Monthly fee 550円/1 line
  • ●This service is only available for new subscribers and when changing models.

Service Details

Anshin 1In case of breakdown, repairs can be made free of charge.

If repairs are required due to breakdown or damage, the repair costs will be borne by you0円There is no limit to the number of repairs you can make, so you can use it any time.

  • ●This service does not cover repairs for scratches, stains, peeling paint, etc. that do not affect the original functionality of the communication device, or repairs for consumables and peripheral devices such as batteries.
  • ●Telecommunications devices for which the manufacturer's repair and maintenance has ended cannot be accepted for repair.
  • ●Please note that even during the repair period, basic charges for your usage plan and monthly fees for this service will still be charged.

View manufacturer repair acceptance status by model

In case of breakdown, repairs can be made free of charge.

Anshin 2In case of trouble,5,500円You can exchange it for a good product.

If you are unable to use the service due to total damage, water damage, theft, or loss,5,500円You can exchange it for a good product.

  • ●Replacement of non-defective products is available once a year, and the second and subsequent replacements will be available one year after the previous replacement. (If a customer who has subscribed to the previous "Anshin Warranty Service" and has had a replacement product switched over to the "Anshin Warranty Service Plus," the next replacement will be available one year after the previous replacement.)
  • ●If the same model is not available, the product will be exchanged for a model specified by our company.
  • ●When applying for this service in the event of theft or loss, you will need to submit authentic documents (such as a report of theft or loss).

Anshin 3When changing your contract, you can save up to5,500円discount

When changing your contract, you can save up to5,500円We will give you a discount.

  • ●The discount will be limited to the communication charges for the current month. Any portion that cannot be discounted will be discounted from the communication charges for the following month onwards.
  • ●Discounts do not apply to installment payments for handset prices, international telephone service charges (voice, TV calls), international SMS sending charges, international MMS sending/reading charges, international roaming (worldwide mobile phone) charges (voice, TV calls, SMS, MMS, data communications), content information charges (billing agency charges), universal service charges, etc.

Anshin 4You can exchange it for a mobile phone (PHS) every year.

You can switch to a mobile phone (PHS) once a year. The W-VALUE discount on your old phone will continue, so you don't have to worry if you still have installment payments to make.

  • ※Depending on the stock situation at the store, we may not be able to accept exchanges.
Exchange Fee 5,500円
Exchangeable models All Y! Y!mobile phones (PHS)
*You cannot exchange your device for a smartphone or Pocket WiFi®.
  • ●This service is available one year after subscribing to the "Anshin Warranty Service Plus."
  • ●Model exchanges are available once a year. If you exchange or change your model, the next model exchange will be available one year after the change.
  • ●If you purchased the communication device (such as a telephone) before the exchange in installments, you will continue to pay the installment payments. In addition, the W-VALUE discount before the exchange will also continue to be applied.

The difference between "model change" and "model exchange"

You can exchange it for a mobile phone (PHS) every year.

terms of service

Terms and Conditions for the Anshin Warranty Service Plus

Notes:

  • ●The subscription will automatically continue even if you change your model, so if you wish to cancel, please contact Y!mobile Customer Service Center.
  • ●You cannot subscribe to this service using a phone that you bring in yourself.
  • ●This service is not available to those with telemetering contracts or car navigation system dedicated service contracts.
  • ●Once you cancel this service, you will not be able to subscribe to it again until the next time you change your model.
  • ●To support you in the event of loss or theft, we will verify that you have reported the loss or theft to the police.
  • ●The following issues are not supported:
    (1) Repairs for scratches, stains, peeling paint, etc. that do not affect the original functionality of the target communication device
    (2) If we determine that the malfunction or damage was caused by the customer's intentional or improper repair or modification.
    (3) Repair of consumables such as batteries and peripheral devices (One-Seg tuners, external memory media, etc.)
  • ●We will collect phones that have been leaking water, are totally damaged, or have been replaced.
  • ●We will not provide support for phones for which this service has been terminated or PHS contracts have been cancelled, or phones that were in use until the model was changed.
  • ●If you change the model of your phone to one that you brought in yourself, support will no longer be available, so in that case please request to cancel this service.
  • ●Telephones and other devices for which repair and maintenance services are no longer available from the telecommunications equipment manufacturer are not supported.

View manufacturer repair acceptance status by model

  • ●USIM cards are not covered by this support. If you need to reissue a USIM card due to damage or loss, a handling fee will be charged.3,850円It will take some time.
  • ●If you have unpaid monthly fees/communication charges, you will not be able to use this service.
  • ●The service offerings may change without notice.

Related Sites

Worry-free Warranty Service (new applications closed on November 13, 2013)

WILLCOM Anshin Support (new applications closed)

FAQs

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