Internet trouble compensation

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

Don't worry about sudden internet trouble! This service compensates for the costs of dealing with security damage, etc.

overview

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Compensation for fraudulent remittances (financial institution accounts)

Maximum compensation of 50,000 yen (per accident)

This covers cases where a cyber attack is carried out on a customer's device, resulting in the theft of financial institution account information and the theft of deposits and savings due to false instructions given to the financial institution by a third party.

Compensation for fraudulent smartphone payments

Up to 1 million yen compensation

Compensation for cases where a credit card, bank account, or carrier payment is fraudulently registered in a "QR payment system" or "postpaid electronic money payment system" and used fraudulently.

Compensation for unintentionally becoming a perpetrator through social media posts or cyber attacks

Up to 2 million yen compensation

Compensatory damages when a third party files a lawsuit for damages due to the leaking of information such as phone books, photos, and communication records after posting personal information about a third party on social media, or due to a cyber attack or loss

Compensatory damages for using someone else's Wi-Fi hotspot

Up to 2 million yen compensation

Compensation damages incurred when a user unintentionally spreads a virus on their device while connected to a company or other person's Wi-Fi hotspot, damaging other people's devices connected to the same Wi-Fi hotspot and causing disruption to their business operations

Data recovery costs

Up to 100,000 yen compensation

Compensation for the cost of data recovery by a specialist company due to a virus infection

Legal consultation fees

Up to 100,000 yen compensation

Compensation for legal fees in the event of a cyber attack

Malware solution consultation fee

Up to 100,000 yen compensation

If a computer system becomes locked and unusable due to a cyber attack, this covers the costs of a specialist company responding and investigating the matter. However, if the method of unlocking the system is to pay a ransom, the ransom is not covered.

ID replacement fee in case of identity theft

Up to 10,000 yen compensation

Compensation for the cost of reissuing a stolen ID from a financial institution, etc.

Search costs for lost smartphones

Up to 10,000 yen compensation

Compensation for actual travel and accommodation expenses incurred to recover a stolen or lost smartphone

During the insurance period (from April 1st of each year to March 31st of the following year), compensation for damages will be covered up to 2 million yen and total expense damages up to a maximum of 100,000 yen per insured person.

How to use

From the "How to Use Guide" on how to claim insurance
Find Out More:

Usage fee

This service is only available to customers who have subscribed to "Security Pack Premium" or "Security Pack Plus."

Monthly fee The following services are included in the monthly fee:

Security Pack Premium monthly fee: 770 yen/month

Security Pack Plus monthly fee: 660 yen/month

Applicable Models

iPhone correspondence
Smartphone correspondence

Notes:

  • The insurance period is from April 1st of each year to March 31st of the following year.
  • The "Internet Trouble Compensation" covers accidents that occur while you are subscribed to Security Pack Plus/Security Pack Premium. After canceling the service, we will not be able to accept any claims for compensation.
  • Compensation claims for customers under the age of 18 must be made by a parent or guardian.
  • If you change your name, contract address, or other information linked to Y!mobile line contract, you can claim compensation from the day after the change.
  • It can only be used in the event of an accident involving the contract holder and a user who uses the device with the contract holder's permission.
  • You will not be able to receive compensation for any information security incidents caused by not using Security One, which is provided in Security Pack Plus/Security Pack Premium.
  • In the event of an accident, please check the "Internet Trouble Compensation Guide" and contact the "Internet Trouble Compensation Reception Desk." We will guide you through the necessary procedures for compensation. Please note that Y! Y!mobile customer support does not accept inquiries.
  • For details on other benefits and terms of use, please refer to the "Internet Trouble Compensation Guide."
    Internet Trouble Compensation Guide
    Guide to Internet Troubles Compensation (Fraudulent Payment Compensation)
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