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The campaign ends at the end of March

Online Store Exclusive

Exclusive to contract holders! Save money by signing up for additional plans!
Period: Until March 31 (Mon)
Big Clearance Sale
Period: Some devices until March 31st (Mon)
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For those considering
First Contract
Switching from another company
For current users
Switching models
Applying for a second or subsequent line

The crew will help you resolve any concerns you may have about your smartphone
In-store smartphone support

With the full plan, you can use all 24 menu items for just 990 yen per month!

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

This is a service where shop staff will provide various types of support to help you use your smartphone with peace of mind.

  • Some stores do not offer support.
  • You will need to visit a Y!mobile store.

Support Content

"In-store smartphone support" will support the following menu items. Assistance will be provided by staff who have taken the training for store staff provided by SoftBank.
Please use with confidence.

  • In-store smartphone support
    Fixed price
  • In-store smartphone support flat rate S
    (Corporate contracts only)
  • In-store smartphone support
    (Charged)
  • In-store smartphone support
    (free)

Fixed-price in-store smartphone support

The "Smartphone Support Flat Rate" is available to customers who have purchased a device from SoftBank / Y!mobile Mobile or are using SoftBank / Y!mobile /LINEMO line. (The service does not apply to "prepaid" payment methods or "Simple Style" models.)
There are two types of plans available: the "Store Smartphone Support Flat Rate Light Plan" (hereinafter "Light Plan"), which offers 21 types of support menu items for 550 yen per month, and the "Store Smartphone Support Flat Rate Full Plan" (hereinafter "Full Plan"), which offers 24 types of support menu items for 990 yen per month.
Exclusively for subscribers of our "Fixed-price Smartphone Support Plan," we will guide you through regular inspections of your device.
As a benefit for continuing to use the full plan, we offer coupons that can be used at Y!mobile shops or PayPay points rebates.

おすすめFull plan Light Plan
Fees 990 yen/month *1 550 yen/month
All-you-can-use menu All 24 types, unlimited use 21 types, unlimited useNot applicable: Data transfer, film application, coating
Periodic Inspection Four times a year / Twice a year from the second year onwards
Continuous Use Benefits *2
  • ・ Smartphone accessory coupon worth 5,500 yen (tax included)
  • ・ PayPay rebate worth 2,000 yen
 -
Mobile phone support Available -
  • *1 If you cancel the service within three months, you will be charged a support usage fee (2,970 yen for the first month, 1,980 yen for the second month, and 990 yen for the third month) separately as stipulated in the Terms of Use.
  • *2 Provided every 12 months after subscription. However, for customers using other companies' devices, if there is a period during which the service is suspended due to non-payment of monthly fees, etc., the service will be provided after payment of the 12th monthly fee for this service.

All-you-can-use menu

Menu ※3 Full plan Light Plan
Data Migration ○ -
Film attachment *4 ○ -
Coating *5 ○ -
Smartphone initialization ○ ○
Biometric settings ○ ○
Account settings *6 ○ ○
Email settings *7 ○ ○
Instagram settings ○ ○
Facebook settings ○ ○
X (formerly Twitter) Settings ○ ○
Mercari settings ○ ○
Suica settings ○ ○
ICOCA Settings ○ ○
Wearable settings *8 ○ ○
Tracker Settings ○ ○
Password Manager Settings ○ ○
Filtering customization settings *9
(*Excluding initial settings)		 ○ ○
Initial settings for online purchase devices ○ ○
Eliminate capacity overflow ○ ○
OS Updates ○ ○
Smartphone notification organization ○ ○
Photo album creation ○ ○
Create a home screen folder ○ ○
backup ○ ○
  • *3 Content is subject to change without notice.
  • *4 Only applicable to films purchased at stores that offer "film application" support.
  • *5 Only coating kits purchased at stores that receive "coating" support are eligible.
  • *6 Support for setting up Apple Account and Google Account.
  • *7 Support for Gmail and iCloud.com settings.
  • *8 Applicable only to designated wearable devices and trackers. Please check at the store for applicable models.
  • *9 Support for customization of filtering settings after initial settings are complete. A parent or guardian with SoftBank / Y!mobile line and device must visit the store.
  • *Instagram settings, Facebook settings, X (formerly Twitter) settings, Mercari settings, Suica settings, and ICOCA settings are handled independently by SoftBank Corp. and are not related to the app providers.

Mobile phone support

Customers who subscribe to the "Full Plan" can use our mobile phone support service, which allows for telephone and remote support.

Mobile phone support
Phone support
Remote Support

・For customers using Y!mobile devices, click here

  • * Only when you subscribe to the full plan will we provide you with the wide range of support described in the paid support service terms and conditions free of charge.
    There is no need to apply for Wide Support again to use Mobile Phone Support.
  • ・For customers using devices other than Y!mobile please click here
  • * Only for those who subscribe to the full plan, we will provide free mobile phone support as described in the mobile phone support terms of use.
  • ・ If the Full Plan of this Service is cancelled or terminated, you will no longer be able to use the Mobile Phone Support that is part of the Full Plan.

Periodic Inspection
Check the condition of your smartphone with regular inspections

Customers who have signed up for the "Store Smartphone Support Flat Rate" will receive regular inspection information via SMS/email. In the first year, we will send you information four times per year. (From the second year onwards, every six months)
When you visit Y!mobile shop, we will provide the following inspection services.

Regular Inspection Menu
Smartphone cleaning ① Care for terminal contacts with special cotton swabs
② Wipe the exterior with special spray paper
3. Sterilizing smartphones using a sterilization box
Smartphone diagnosis Connect your smartphone to a dedicated smartphone diagnostic tool to diagnose the condition of your smartphone.
  • *Not available at some stores
OS Updates Check for the latest OS updates and perform updates

Full plan exclusive continuous use benefits

Customers who sign up for the "Full Plan" will receive one of the following benefits by visiting a store every 12 months *.

  • * Provided every 12 months after subscription. However, for customers using other companies' devices, if there is a period during which the service is suspended due to non-payment of monthly fees, etc., the service will be provided after payment of the 12th monthly fee for this service.
"Full Plan" continued use benefits
A smartphone accessory coupon worth 5,500 yen (tax included) that can be used at Y!mobile shops (some products excluded)
PayPay points worth 2,000 yen
Details on how to receive the continued use benefit
  • ① 12 months after joining, you will receive an email with information on how to redeem your rewards.
  • ② Check the bonus redemption code (11 digits) in the email and make a reservation to visit your nearest SoftBank or Y!mobile shop using the URL in the email.
  • 3. When you arrive at the store, present the bonus redemption code included in the email to the crew.
  • ④ Select a reward (choose from smartphone accessory coupons or PayPay points)
  • ⑤ Receive smartphone accessory coupons or PayPay points
  • * An email with information about redeeming the benefit will be sent via SMS or to your registered email address around the 6th of the 12th month after joining.
Continuous Use Benefits Redemption Period/Expiration Date
  • ・ Redemption deadline
    After receiving the email informing you of your bonus, please come to the store by the end of the following month to redeem your bonus.
  • ・ Benefit expiration date
    After redeeming the bonus, the following expiration dates will apply:
    • ① Smartphone accessory coupon: Valid until the end of the second month following the redemption
      Please purchase smartphone accessories at SoftBank / Y!mobile shop by the deadline.
    • ② PayPay Points: 30 days after redemption
      Please charge your PayPay points by the deadline. There is no expiration date for PayPay points after charging.
Continuous Use Benefits Notes
  • ・You can use either of the two benefits only once during the benefit usage period.
  • - Once a benefit has been selected, it cannot be changed.
  • - If you purchase smartphone accessories using a smartphone accessory coupon, you cannot purchase them in installments.
  • ・ If you use the smartphone accessory coupon to purchase items under 5,500 yen (tax included), no change will be given.
  • - If you return a product purchased using a smartphone accessory coupon, the benefit cannot be returned.
    • * If the product has an initial defect, we will exchange it.

Terms of Use and Notes

  • This service is available to customers who visit the store.
  • This service is a contract for each device specified by the customer at the time of application. (Subscription is for devices with a model contract number issued by SoftBank / Y!mobile Mobile. If you are using SoftBank / Y!mobile /LINEMO line and your device does not have a model contract number, you will need to issue a SoftBank ID.)
    ​Click here for SoftBank ID
  • If you cancel the in-store smartphone support flat-rate full plan within three months, you will be charged a support usage fee (2,970 yen in the first month, 1,980 yen in the second month, 990 yen in the third month) separately stipulated in the Terms of Use in addition to the monthly usage fee.
  • Some stores do not accept support requests. Please contact each store to inquire about their status.
  • Only those who agree to the following terms of use can join.
    View Terms of Use (for customers who signed up before May 16, 2023)
    View Terms of Use (for customers joining on or after May 17, 2023)
    View Terms of Use (for customers using devices from other companies)
  • Depending on the software version of your smartphone, it may take some time to provide support.
    Please see below for instructions on how to check and update the software version of each smartphone.
  • If you have an Apple Account or Google account, please have your ID, password, and registered email address ready when you visit our store.
    • ​How to check your Apple Account
    • ​How to check your Google account
  • If you wish to transfer your LINE chat history when using data migration, it may take some time depending on the backup status.
    • ​Here 's how to back up
  • Depending on the application or service, you may need to set a transfer code. You will need to enter the set code and log in yourself.
  • If you are visiting the store in person, please bring identification documents.
    • A list of identity verification documents is here
    • For cases other than those mentioned above, please see here.

Fixed-price smartphone support in store S

New applications after November 27, 2024 are only available to customers with corporate contracts. (Individual contract customers will be contracted for the fixed-price in-store smartphone support.)

The "Store Smartphone Support Flat Rate S" is for customers who use Y!mobile lines and have devices purchased from other companies than SoftBank / Y!mobile. (Payment methods "prepaid" and models "Simple Style" are not covered by the service.)
The "Store Smartphone Support Flat Rate S" is available in two versions: the "Store Smartphone Support Flat Rate S Light Plan" (hereinafter "Light Plan"), which offers 21 types of support options for 550 yen per month, and the "Store Smartphone Support Flat Rate S Full Plan" (hereinafter "Full Plan"), which offers 24 types of support options for 990 yen per month.
Exclusively for subscribers of the "In-Store Smartphone Support Flat Rate S" plan, we will guide you through regular inspections of your device.
As a benefit for continuing to use the full plan, we offer coupons that can be used at Y!mobile shops or PayPay points rebates.

おすすめFull plan Light Plan
Fees 990 yen/month 550 yen/month
All-you-can-use menu All 24 types, unlimited use 21 types, unlimited useNot applicable: Data transfer, film application, coating
Periodic Inspection Four times a year / Twice a year from the second year onwards
Continuous Use Benefits *1
  • ・ Smartphone accessory coupon worth 5,500 yen (tax included)
  • ・ PayPay rebate worth 2,000 yen
 -
Mobile phone support Available -
  • *1 Provided every 12 months after subscription.

All-you-can-use menu

Menu ※2 Full plan Light Plan
Data Migration ○ -
Film attachment *3 ○ -
Coating *4 ○ -
Smartphone initialization ○ ○
Biometric settings ○ ○
Account settings *5 ○ ○
Email settings *6 ○ ○
Instagram settings ○ ○
Facebook settings ○ ○
X (formerly Twitter) Settings ○ ○
Mercari settings ○ ○
Suica settings ○ ○
ICOCA Settings ○ ○
Wearable settings *7 ○ ○
Tracker Settings ○ ○
Password Manager Settings ○ ○
Filtering customization settings *8
(*Excluding initial settings)		 ○ ○
Initial settings for online purchase devices ○ ○
Eliminate capacity overflow ○ ○
OS Updates ○ ○
Smartphone notification organization ○ ○
Photo album creation ○ ○
Create a home screen folder ○ ○
backup ○ ○
  • *2 Content is subject to change without notice.
  • *3 Only applicable to films purchased at stores that offer "film application" support.
  • *4 Only coating kits purchased at stores that offer "coating" support are eligible.
  • *5 Support for setting up Apple Account and Google Account.
  • *6 Support for Gmail and iCloud.com settings.
  • *7 Applicable only to designated wearable devices and trackers. Please check at the store for applicable models.
  • *8 Support for customization of filtering settings after initial settings are complete. A parent or guardian with SoftBank / Y!mobile line and device must visit the store.
  • *Instagram settings, Facebook settings, X (formerly Twitter) settings, Mercari settings, Suica settings, and ICOCA settings are handled independently by SoftBank Corp. and are not related to the app providers.

Mobile phone support

Customers who subscribe to the "Full Plan" can use our mobile phone support service, which allows for telephone and remote support.

Mobile phone support
Phone support
Remote Support

​Click here for details on use

  • * Only when you subscribe to the full plan will we provide you with the wide range of support described in the paid support service terms and conditions free of charge.
    If the Full Plan of this Service is cancelled or terminated, you will no longer be able to use the Mobile Phone Support that is included in the Full Plan.
    There is no need to apply for Wide Support again to use Mobile Phone Support.

Periodic Inspection
Check the condition of your smartphone with regular inspections

Customers who have signed up for the "Store Smartphone Support Flat Rate S" plan will receive regular inspection information via SMS/email. In the first year, we will send you information four times per year. (From the second year onwards, every six months)
When you visit Y!mobile shop, we will provide the following inspection services.

Regular Inspection Menu
Smartphone cleaning ① Care for terminal contacts with special cotton swabs
② Wipe the exterior with special spray paper
3. Sterilizing smartphones using a sterilization box
Smartphone diagnosis Connect your smartphone to a dedicated smartphone diagnostic tool to diagnose the condition of your smartphone.
  • *Not available at some stores
OS Updates Check for the latest OS updates and perform updates

Full plan exclusive continuous use benefits

Customers who sign up for the "Full Plan" will receive one of the following benefits by visiting a store every 12 months.

"Full Plan" continued use benefits
A smartphone accessory coupon worth 5,500 yen (tax included) that can be used at Y!mobile shops (some products excluded)
PayPay points worth 2,000 yen
Details on how to receive the continued use benefit
  • ① 12 months after joining, you will receive an email with information on how to redeem your rewards.
  • ② Check the bonus redemption code (11 digits) in the email and make a reservation to visit your nearest SoftBank or Y!mobile shop using the URL in the email.
  • 3. When you arrive at the store, present the bonus redemption code included in the email to the crew.
  • ④ Select a reward (choose from smartphone accessory coupons or PayPay points)
  • ⑤ Receive smartphone accessory coupons or PayPay points
  • * An email with information about redeeming the benefit will be sent via SMS or to your registered email address around the 6th of the 12th month after joining.
Continuous Use Benefits Redemption Period/Expiration Date
  • ・ Redemption deadline
    After receiving the email informing you of your bonus, please come to the store by the end of the following month to redeem your bonus.
  • ・ Benefit expiration date
    After redeeming the bonus, the following expiration dates will apply:
    • ① Smartphone accessory coupon: Valid until the end of the second month following the redemption
      Please purchase smartphone accessories at SoftBank / Y!mobile shop by the deadline.
    • ② PayPay Points: 30 days after redemption
      Please charge your PayPay points by the deadline. There is no expiration date for PayPay points after charging.
Continuous Use Benefits Notes
  • ・You can use either of the two benefits only once during the benefit usage period.
  • - Once a benefit has been selected, it cannot be changed.
  • - If you purchase smartphone accessories using a smartphone accessory coupon, you cannot purchase them in installments.
  • ・ If you use the smartphone accessory coupon to purchase items under 5,500 yen (tax included), no change will be given.
  • - If you return a product purchased using a smartphone accessory coupon, the benefit cannot be returned.
    • * If the product has an initial defect, we will exchange it.

Terms of Use and Notes

  • This service is available to customers who visit the store.
  • This service is contracted for each device specified by the customer at the time of application.
  • Some stores do not accept support requests. Please contact each store to inquire about their status.
  • Only those who agree to the following terms of use can join.
    View the terms of use for the in-store smartphone support flat rate S
  • Depending on the software version of your smartphone, it may take some time to provide support.
    Please see below for instructions on how to check and update the software version of each smartphone.
  • If you have an Apple Account or Google account, please have your ID, password, and registered email address ready when you visit our store.
    • ​How to check your Apple Account
    • ​How to check your Google account
  • If you wish to transfer your LINE chat history when using data migration, it may take some time depending on the backup status.
    • ​Here 's how to back up
  • Depending on the application or service, you may need to set a transfer code. You will need to enter the set code and log in yourself.
  • If you are visiting the store in person, please bring identification documents.
    • A list of identity verification documents is here
    • For cases other than those mentioned above, please see here.
Menu ※1 Fees
Data Migration 3,960 yen/item
Film attachment *2 1,100 yen/item
Coating *3 1,100 yen/item
Settings etc. Smartphone initialization 1,100 yen/item
Set of 4 for 3,960 yen
5th item and above will be charged 1,100 yen per item
Biometric settings
Account settings *4
Email settings *5
Instagram settings
Facebook settings
X (formerly Twitter) Settings
Mercari settings
Suica settings
ICOCA Settings
Wearable settings *6
Tracker settings *6
Password Manager Settings
Filtering customization settings *7
(*Excluding initial settings)
Initial settings for online purchase devices
Eliminate capacity overflow
OS Updates
Smartphone notification organization
Photo album creation
Create a home screen folder
backup
  • *1 Content is subject to change without notice.
  • *2 Only applicable to films purchased at stores that offer "film application" support.
  • *3 Only coating kits purchased at stores that offer "coating" support are eligible.
  • *4 Support for setting up Apple Account and Google Account.
  • *5 Support for Gmail and iCloud.com settings.
  • *6 Only applicable to designated wearable devices and trackers. Please check with the store to see which devices are eligible.
  • *7 Support for customization of filtering settings after initial settings are complete. A parent or guardian with SoftBank / Y!mobile line and device must visit the store.
  • *Instagram settings, Facebook settings, X (formerly Twitter) settings, Mercari settings, Suica settings, and ICOCA settings are handled independently by SoftBank Corp. and are not related to the app providers.
Menu ※1 Fees
App Initial Settings My Y!mobile app free
PayPay
PayPay (Pocket Money Settings)
Yahoo! Flea Market
Yahoo! Auctions
Yahoo! Shopping
LINE settings
Satofull
Eco Electricity App
Tobidel
Security One
Smart Security
Scam Wall
Nuisance call blocking
S!Mail
Email(i)
Y!mobile email
Yahoo! Mail
Spam filter settings
SoftBank Wi-Fi Spot Settings
Secure Data Box
SoftBank Premium Entertainment Benefits
SoftBank Group related apps
  • *1 Content is subject to change without notice.
  • *2 The main support provided is setting up Apple Account and Google Account.
  • *3 The main support provided is setting up Gmail and iCloud.com accounts.

Important Notices for Use

  • Depending on the software version of your smartphone, it may take some time to provide support.
    Please see below for instructions on how to check and update the software version of each smartphone.
  • If you have an Apple Account or Google account, please have your ID, password, and registered email address ready when you visit our store.
    • ​How to check your Apple Account
    • ​How to check your Google account
  • If you wish to transfer your LINE chat history when using data migration, it may take some time depending on the backup status.
    • ​Here 's how to back up
  • Depending on the application or service, you may need to set a transfer code. You will need to enter the set code and log in yourself.

  • If the contract holder visits the store, please bring identification documents. Click here for a list of identification documents
    • For cases other than those mentioned above, please see here.

Find a store

Please make a reservation in advance before visiting our store.
Please consult your nearest store.

Find a store and make a reservation

FAQs

View Questions

If you have any questions other than those listed in the "Frequently Asked Questions," please contact us using the "Contact Us" link below.

inquiry

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For those who currently use LINEMO ​ ​and others
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