Please make your application in person at the online store.
If you are a minor, your guardian must apply.
*If the contract holders of the source and destination numbers are the same,
*If the contract holders of the source and destination numbers are the same,
We ask that contract holders visit the store in person to receive new contracts and MNP applications. However, if you are hospitalized or undergoing medical treatment, or have a disability that makes it difficult for you to visit the store or complete the paperwork for the contract, a family member (or a representative) can visit the store to receive the application if you bring the following documents.
* If the address on the confirmation document is different from your current address, or if there is no space for an address on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address on it.
(issued within the last 3 months)
We ask that contract holders visit the store in person to receive new contracts and MNP applications. However, if you are hospitalized or undergoing medical treatment, or have a disability that makes it difficult for you to visit the store or complete the paperwork for the contract, a family member (or representative) can visit the store to receive the application if you bring the following documents.
A medical certificate for those currently hospitalized or undergoing treatment, or one of the following for those with disabilities: a physical disability certificate, a rehabilitation certificate, or a mental health and welfare certificate
- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)
- Your health insurance card must state your name, date of birth, and address, and if it has an expiration date, it must still be valid.
- In the case of a National Health Insurance Card, the city, town or village where the card is issued must be the same as the city, town or village where the applicant's address is stated.
[Note] Please make sure to cover (mask) the following before uploading: "Insurer number", "Symbol/number", "Gender", "Organ donation section", "QR code (only if provided)", and "Sub-number (only if provided)" with plain paper or other material. If the relevant sections are not covered, the document will be discarded and you will not be able to apply. Also, be sure to upload the back of the document as an additional document.
- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.
The name and address side of your My Number card (front of the card)
- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
・Issued within the last 3 months
- Documents showing your current address
These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:
The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one
■ If you apply to purchase a device in installments, the period of stay required will correspond to the number of payments.
[Note] Please make sure to cover (mask) your "My Number (individual number)", "Registered domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the relevant documents will be discarded and you will not be able to apply.
- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)
- Must be within the expiration date
- Documents showing your current address
- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).
The name and address side of your My Number card (front of the card)
- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:
The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one
- A valid and current residence status
・A residence permit with more than 90 days remaining until the expiration date. *If you make a contract in installments, the period of residence required will depend on the number of payments.
Required period of stay depending on the number of times you pay for the model
・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more
- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)
- Your health insurance card must state your name, date of birth, and address, and if it has an expiration date, it must still be valid.
- In the case of a National Health Insurance Card, the city, town or village where the card is issued must be the same as the city, town or village where the applicant's address is stated.
[Note] Please make sure to cover (mask) the following before uploading: "Insurer number", "Symbol/number", "Gender", "Organ donation section", "QR code (only if provided)", and "Sub-number (only if provided)" with plain paper or other material. If the relevant sections are not covered, the document will be discarded and you will not be able to apply. Also, be sure to upload the back of the document as an additional document.
- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.
The name and address side of your My Number card (front of the card)
- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
・Issued within the last 3 months
- Documents showing your current address
These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:
The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one
■ If you apply to purchase a device in installments, the period of stay required will correspond to the number of payments.
[Note] Please make sure to cover (mask) your "My Number (individual number)", "Registered domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the relevant documents will be discarded and you will not be able to apply.
- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)
- Must be within the expiration date
- Documents showing your current address
- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).
The name and address side of your My Number card (front of the card)
- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:
The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one
- A valid and current residence status
・A residence permit with more than 90 days remaining until the expiration date. *If you make a contract in installments, the period of residence required will depend on the number of payments.
Required period of stay depending on the number of times you pay for the model
・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more
- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)
- Your health insurance card must state your name, date of birth, and address, and if it has an expiration date, it must still be valid.
- In the case of a National Health Insurance Card, the city, town or village where the card is issued must be the same as the city, town or village where the applicant's address is stated.
[Note] Please make sure to cover (mask) the following before uploading: "Insurer number", "Symbol/number", "Gender", "Organ donation section", "QR code (only if provided)", and "Sub-number (only if provided)" with plain paper or other material. If the relevant sections are not covered, the document will be discarded and you will not be able to apply. Also, be sure to upload the back of the document as an additional document.
- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.
The name and address side of your My Number card (front of the card)
- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
・Issued within the last 3 months
- Documents showing your current address
These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:
The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one
■ If you apply to purchase a device in installments, the period of stay required will correspond to the number of payments.
[Note] Please make sure to cover (mask) your "My Number (individual number)", "Registered domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the relevant documents will be discarded and you will not be able to apply.
- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)
- Must be within the expiration date
- Documents showing your current address
- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).
The name and address side of your My Number card (front of the card)
- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:
The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one
- A valid and current residence status
・A residence permit with more than 90 days remaining until the expiration date. *If you make a contract in installments, the period of residence required will depend on the number of payments.
Required period of stay depending on the number of times you pay for the model
・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more
・An original document issued within the last three months that can verify that you are a family member of the policyholder
The conditions for a health insurance card to be used as family verification document are as follows:
・The names of family members must be listed on the insurance card
・The date of issue must be stated.
- If there is an expiration date, it must be within the expiration date.
[Note] When uploading as family verification documents to the online store, be sure to cover (mask) the following with plain paper or other material before uploading: "Insurer number", "Symbol/number", "Gender", "Organ donation section", "QR code (only if provided)", and "Sub-number (only if provided)". If the relevant areas are not covered, the document will be discarded and you will not be able to apply. Also, be sure to upload the back side as an additional document.
Regarding the application for the family discount service from the person applying for the secondary line, a document with a signed consent from the family member who will have the primary line
You can download it here.
A signed document from a parent or guardian stating that the parent or guardian has given consent to the contract for a minor.
You can download it here.
A document signed by the applicant authorizing the family member who will be coming to the store to handle the contract procedures
You can download it here.
・If you are switching from Docomo, au, Rakuten Mobile, or other MVNOs other than SoftBank, you will need to have an MNP reservation number issued. Please request this from the MNP reservation desk of your current mobile phone company before applying.
Please check here for application procedures for each mobile phone company.
・If you want to keep your current phone number, you will need to apply for an MNP reservation number. Please contact the MNP reservation desk of your current mobile phone company before applying.
・Procedures for each company (https://www.ymobile.jp/support/process/portability/)
If you sign up for a contract for just a USIM card, you will need to purchase a SIM-free device from Y!mobile or prepare a SIM-free device that is compatible with microSIM or nanoSIM.
・If you want to continue using the same model as you have with other companies or SoftBank
SIM unlocking is required. SIM unlocking methods vary depending on the mobile phone company, so please check with each company.
If you have a SIM-free smartphone that was purchased from an Apple Store or similar store and is unlocked from the start, no action is required.
How to unlock docomo SIM
How to unlock au SIM
How to unlock the SIM on UQ mobile
・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.
To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.
・If you want to keep your current phone number, you will need to apply for an MNP reservation number. Please contact the MNP reservation desk of your current mobile phone company before applying.
・Procedures for each company (https://www.ymobile.jp/support/process/portability/)
If you sign up for a contract for a USIM card only, please prepare a SIM-free device that supports microSIM or nanoSIM.
・If you want to continue using a model that you have used with another company
SIM unlocking is required. Please check with the carrier from which you purchased the device for the timing and method of SIM unlocking.
・If you want to use the same model purchased from SoftBank
There is no need to go through the SIM unlock process. After you apply, the SIM lock on your device will be automatically unlocked. (Some devices may not be eligible. For details, click here.)
・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.
To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.
If you sign up for a contract for a USIM card only, please prepare a SIM-free device that supports microSIM or nanoSIM.
・If you want to continue using a model that you have used with another company
SIM unlocking is required. Please check with the carrier from which you purchased the device for the timing and method of SIM unlocking.
・If you want to use the same model purchased from SoftBank
You can use it without unlocking the SIM.
・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.
To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.
If you sign up for a contract for just a USIM card, you will need to purchase a SIM-free device from Y!mobile or prepare a SIM-free device that is compatible with microSIM or nanoSIM.
・If you want to continue using the same model as you have with other companies or SoftBank
SIM unlocking is required. Please check with the carrier from which you purchased the device for the timing and method of SIM unlocking.
・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.
To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.
If you wish to carry over your payment method, you do not need to prepare a credit card.
*If the monthly payment method you are carrying over is a credit card, you cannot pay the device fee (lump sum payment) with a credit card.
If you would like to pay for the device with a credit card, please set up a new monthly payment method or purchase the device in installments.
*Transfer is not possible in the following cases.
- If the contract holder/payer/billing address are not the same person.
・If your payment method is other than credit card, direct debit, or automatic postal payment.
The one-time payment for the device price can be made by credit card or cash on delivery. If you pay by credit card, the timing of billing will vary depending on the credit card company.
*For details on payments with PayPay, please click here.
List of credit card companies that can be used for monthly payments
VISA, Mastercard, JCB, AMEX, DinersClub, UC, MUFG Card, DC, UFJ Card, NICOS, Sumitomo Mitsui Card, AEON Credit Service, ORICO, OMC, CF, Cedyna, Life Card, TS Cubic, Rakuten Card, JACCS, Pocket Card
*If you change your model, your monthly billing information will remain the same as your previous contract information.
*Credit cards in corporate names cannot be used.
*Please check here for information on financial institutions for which payment via bank transfer is available.
A signed document stating that the family member agrees to the payment for the contract they are applying for
You can download it here.
When you visit our store, please use our easy reservation system to ensure a smooth process.
To avoid overcrowding, please make a reservation in advance.
driver's license
Health insurance card + utility bill receipt or residence certificate
Japanese passport
My Number Card (Individual Number Card)
The name and address side of your My Number card (front of the card)
Basic Resident Registration Card + Utility Bill Receipt or Resident Certificate
Utility bill receipt
Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp
Physical disability certificate
Rehabilitation notebook
Mental Health and Welfare Handbook
Special permanent residence certificate
Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport
Residence card (status: permanent resident/highly skilled professional No. 2)