I don't have time to go to the store
For those who don't have a shop nearby
Feel free to contact us anywhere
Quotes etc.
Some things are hard to visualize over the phone
You can receive explanations while watching the screen.
Online service
We only provide suggestions and guidance.
If you need to complete any procedures, please visit a Y!mobile shop.
- This does not cover inquiries regarding malfunctions, theft, loss, trade-ins, or various operating instructions or settings.
- Even if a request is eligible for the service, we may not be able to provide it due to circumstances such as how busy the shop is.
- We can only accept consultations from individuals in question; we do not accept consultations from corporations or agents.
- We may provide you with information regarding communications contracts and model purchases.
Please select the store closest to your home.
Please reserve the date and time.
Reservation process
Please check the availability of the store on the reservation page.
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Flow of the day
When the time for your reservation arrives,
Please enter from the URL in the email.
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Consultation process
We accept applications at some stores.
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Notes:
- To use this service, you will need a PC, tablet, or smartphone capable of receiving SMS and email.
- Customers are responsible for any communication charges associated with their use.
- We strongly recommend connecting to a Wi-Fi environment or using an unlimited plan.
- To send you information about our online service, we need your phone number or email address.
- You will need to visit the store at a later date to change any information or make any purchases (including new contracts, model changes, and eSIMs).
- The estimated consultation time is 30 minutes. This may vary depending on the content, so please schedule your appointment at a time that allows plenty of time.
