ワイモバイル契約者限定！もう1回線おトクなキャンペーン実施中！ワイモバイル契約者限定！もう1回線おトクなキャンペーン実施中！
For those considering
First Contract
Switching from another company
For current users
Switching models
Applying for a second or subsequent line

User Guide

About the Online Store

merit

  • No administrative fees

  • Zero waiting time

  • Free Shipping

  • Same-day shipping available

  • Limited Edition

  • * The free administrative fee applies if you sign a contract on our website (ymobile.jp, order.ymobile.jp). If you sign a contract on another website, please check with the respective sales website.

Application process

Click here to apply for eSIM

For corporate customers, please click here

Before you apply

After application

Device warranty service *
When the product arrives
How to set up eSIM
  • *Currently, the iPhone service "Bring-in Device Warranty with AppleCare Services" is not available through My Y!mobile. Please apply at the store when you sign up for the SIM/eSIM contract.
  • * You can apply for the "Bring Your Own Device Warranty" for those who use tablets, including Android/iPad.

Troubleshooting

Troubleshooting
Chat Support

Others

Important information
Disclosure based on the Specified Commercial Transactions Act
For New Customers

The following items cannot be accepted through the online store:

  • Contracts for minors
  • Corporate Contracts
  • If you have unpaid bills with all telecommunications companies, including other companies
  • Switching devices from other carriers using SoftBank lines *​
    • *Lanet Co., Ltd., Yamada Denki Co., Ltd., Nojima Co., Ltd., Edion Communications Co., Ltd., etc.
  • Changing your device model when your monthly payment is made at the counter
  • Upgrading from the 4G-S Plan or 4G-S Basic Plan
  • Changing your SIM card model or replacing your SIM card
  • Transfers from other companies with three or more lines belonging to the same user
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