iPhone 16e ワイモバイルで新登場！iPhone 16e ワイモバイルで新登場！
For those considering
First Contract
Switching from another company
For current users
Change of device
Applying for a second or subsequent line

Chat Support Information

Chat Support Information Chat Support Information

Chat support is currently unavailable.
Chat now
For Y!mobile Mobile customers, click here

Do you have any of these concerns?

  • ●I don't know which model to choose
  • ●I want to know about the pricing plans.
  • ●I want to know about great campaigns now
  • ●There is no store near me, but I would like to hear an explanation
  • ●I don't understand the information entry page

...If you have any questions after looking at our online store page, please feel free to ask us.

What chat support can't answer

Please note that our chat support cannot answer the following questions:

  • ●Detailed information on stock status and arrival schedule
  • ●Confirmation of details and cancellation after application on the online store
  • ●Regarding personal information
  • ●Regarding procedures at Y!mobile stores

For inquiries regarding the contents of your application if you have already applied through the online store, please check here.
For inquiries about checking or changing contract details, or about how to operate the device or use the service, please see here.

  • ※For any other questions that cannot be answered through chat support, we may refer you to our telephone support desk or Y!mobile shop (store). We apologize for any inconvenience this may cause, and thank you for your understanding.

Chat support available here

Reception hours 24-hour reception
(Operator reception hours: 10:00-24:00)
  • ※Even during business hours, chat support may not be available due to congestion, etc. In that case, please try again later.
  • ※Please note that we may not be able to accept your request during the New Year holidays (December 31st to January 2nd) or other days due to our company's circumstances.
  • ※Outside of operator reception hours, calls will be answered by an automated response system.
  • ※The information provided in the chat is based on the information at the time. Depending on the timing of your application, the information may have changed, so please check the details on the online store before applying.
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