Trade-in Program (Y!mobile)

What is the Trade-In Program?

Customers who sign up for the service as a new subscriber, switch from another company (including SoftBank), or upgrade their device will be able to trade in their previous device and receive PayPay Points according to the model they trade in.

Those who cannot apply through the online store

To apply for the trade-in program at the online store, you will need to receive the shipping kit via identity verification. In the following cases, please apply for the trade-in program at a store that offers in-store collection services.

Those who do not have a photo ID
- *The person who applied must receive the item.
- *When applying for the trade-in program, we will conduct identity verification in accordance with the Secondhand Articles Dealings Act.
  Please prepare a photo ID.

Applying at the store

Benefits (PayPay Points)

PayPay points equivalent to the trade-in bonus amount will be credited to the PayPay account you registered as the recipient.

*PayPay points cannot be transferred or withdrawn.
*PayPay app settings are required to receive PayPay points.
Please check here for setup instructions.

What is PayPay?

Smartphone payment app that allows you to pay with QR codes and bar codes
PayPay is an app that allows you to make simple and profitable payments with just your smartphone. Registration takes just one minute!

Learn more about PayPay

How to get started with PayPay

STEP1

Advance preparation

To apply, there are certain conditions, such as eligible plans and models.
Please check the conditions before applying.

Check the applicable plan

Eligible models and bonus amounts

Note down the serial number (IMEI) of the device you want to trade in

STEP2

Apply for trade-in at the online store

Please select the model/plan you want at the online store.
Then follow the on-screen instructions to apply.

How to apply via the online store

STEP3

Receive the device delivery kit and return the device

To the address of the contract holder who applied,"Device delivery kit" will be sent separately from the devicePlease check the necessary information and return it to us. Please note that your trade-in application will be complete only when you send the "Device Shipping Kit" containing the necessary documents and your trade-in device.

Receiving the shipping kit

Backup and Initialization

Return

STEP4

Notification of application of screening and appraisal discount

Once the assessment is complete, you will be notified via SMS.

*If trade-in is not possible, the item will be returned.

Notes

*Once a trade-in application has been made, it cannot be cancelled or the applicable model cannot be returned.
*If we determine that the trade-in device is "damaged" (referring to any of symptoms ① to ③), the reward amount will be reduced. In this case, we will not be able to accept requests for the return of the trade-in device, so please agree to this before applying.
*The bonus amount stated in the "Damaged" column in the "List of Eligible Models and Bonus Amounts" table will be applied.
Please note that the examples of each symptom are merely examples and may include other symptoms.
Symptom 1: Damage to the glass or case
(example)
- ・Cracks in the glass or case
- ・The camera or buttons are damaged or defective
Symptom 2: LCD display abnormality/touch panel malfunction
(example)
- ・Liquid leakage and burn-in on the LCD
- ・Touch panel operation is not possible
- There are vertical and horizontal lines
- The screen is dark and the text is unreadable
Symptom 3: Deformity
(example)
- The housing is deformed.
*Trade-ins are subject to conditions specified by our company.
* Only one device is eligible for trade-in per eligible application.
*For PayPay points, you can choose to either trade them in at the store or have them sent directly to you via a later delivery kit.
*When applying for the trade-in program, we will conduct identity verification in accordance with the Secondhand Articles Dealers Act (for both in-store trade-ins and direct shipments).
Display based on the Secondhand Goods Business Law
*The application period of the campaign may change depending on the timing of the appraisal.
*This offer can only be applied once to the same phone number. In addition, this offer does not apply to contract renewals within three months of canceling your contract with us.
For more details about this campaign, please see the terms and conditions.
Trade-in Program Terms and Conditions

Application process

Sign up with a new phone number
- New contract
Keep your current phone number
- Switching from another company
- SoftBank /LINEMO
  Transfer from
Contract holder
- Switching models

Click here to apply for eSIM

For corporate customers, please click here

User Guide Menu List

Before you apply

About the documents
- Check your required documents
- Upload your ID
Payment
- Payment methods and fees
Discounts
- Family Discount
- Y!Mobile Parent-Child discount
Other

After application

Device warranty service ^*

When the product arrives

How to set up eSIM

*Currently, the iPhone service "Bring-in Device Warranty with AppleCare Services" is not available through My Y!mobile. Please apply at the store when you sign up for the SIM/eSIM contract.
* You can apply for the "Bring Your Own Device Warranty" for those who use tablets, including Android/iPad.