When applying for the trade-in program at the online store, you will need to verify your identity when you receive the device delivery kit in accordance with the Secondhand Goods Dealings Act. If you are unable to receive the identity verification due to any of the following reasons, you will not be able to apply for the trade-in program at the online store.
Please apply for a separate trade-in program at a store that offers in-store collection service within 14 days of signing the contract online.
Those who do not have a photo ID
・Those whose name on their identity documents uses old kanji characters (see list below)
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