SoftBank Corp.
Hiroyuki Terao
Tokyo Port City Takeshiba Office Tower, 1-7-1 Kaigan, Minato-ku, Tokyo 105-7529
< Y!mobile Online Store Office>
Toll-free number: 0800-919-4534 10:00-19:00 / Open all year round (except January 1st)
※Japanese Only
* If the review is completed by 3:00 PM after your application is completed, your order will be shipped on the same day at the earliest. If the review is completed after 3:00 PM, your order will be shipped the next day.
If there are any errors in your identification documents or application details, your order may be delayed due to product stock availability, traffic conditions, etc.
Credit card/cash on delivery
Regarding the telecommunications service contract, if the signal conditions at your home, workplace, school, etc. are insufficient, if you have not been given a sufficient explanation, or if you have not been issued a written contract, you may cancel the product purchase and sale contract(※) within eight days from the later of the start date of the telecommunications service provision or the date of receipt of the written telecommunications service contract.
If the product is dirty or damaged due to an accident during delivery, or if there is a defect in the product, we will exchange it, so please contact us within 8 days after receiving the product. After that, we will not accept it.
However, if you do not return the defective product to us within 8 days of receiving your notification, you will be required to pay the price of the product we deliver as a replacement (the price in the online shop).
Products ordered through the Y!mobile online store are not eligible for the cooling off period, but we will accept returns only if the cancellation falls within the 8-day period. Please contact us by phone at the number below and follow the return instructions we will provide to you.
If you are unable to return the cancelled item, we may charge you an additional amount equivalent to the price of the item. If you have purchased multiple items at the same time, you cannot cancel only some of the items.
< Y!mobile Online Store Office>
[Toll free number] 0800-919-4534
※Japanese Only
[Operator hours] 10:00-19:00/Open all year round (except January 1st)
In the case of returns or exchanges due to initial defects, the entire set of items included with the purchase will be required. Please note that if you do not have the entire set of items included with the purchase, we may not be able to accept the initial defect exchange.
When returning products, personal items such as film, cases, accessories, letters or packaging containing personal information will be discarded (returns cannot be accepted).
Please note that we do not accept returns in the following cases:
Please note that even if the communication service you applied for has not been activated or has been cancelled, if you do not return the product that you received, you will be charged a separate amount equivalent to the price of the product.
SoftBank Corp.
Hiroyuki Terao
Tokyo Port City Takeshiba Office Tower, 1-7-1 Kaigan, Minato-ku, Tokyo 105-7529
[Y!mobile Mobile Phone] 151 (charged)
[Regular phone number] 0570-039-151 (charged)
[Automatic voice response service] 24 hours (excluding maintenance times)
[Telephone support by operators] 10:00-19:00 (excluding some inquiries)
Monthly fees and cancellation fees are determined in the terms of use and terms of service for each service.
The terms of use and terms of service will be provided on the confirmation screen when you apply for each service.
The operating environment for the service will be specified in the Terms of Use or Terms of Service.
This will be shown on the confirmation screen when you apply.
Unless otherwise specified, the charges will be paid together with the calling and communication charges.
Please check the important information regarding communication services for the payment schedule.
You can use the optional service from the time you apply for it until your communication service contract is cancelled.
Optional services other than those listed below can be subscribed to at any time while you have Y!mobile communication service contract.
| Optional service name | Application period |
|---|---|
| Carry-in Device Warranty with AppleCare Services | |
| Carry-in device warranty |
Due to the nature of electronic products, returns are not accepted.
Refunds will not be available after application has been submitted.