New[Ouchiwari Hikari Set (A)] Can the SoftBank Hikari/ SoftBank Air fee be added to Y!mobile usage fee bill?
When you apply for the "Home Discount Hikari Set (A)", you can combine your bills. If you have already applied for the "Home Discount Hikari Set (A)", you can combine your bills at Y!mobile shop.
NewWhat are the eligibility conditions for the "Ouchiwari Hikari Set (A)"?
The conditions for eligibility are that you are an individual customer, Y!mobile for an eligible Y!Mobile rate plan (Simple 2 S/M/L, Simple S/M/L, Smartphone Basic Plan, Smartphone Plan, Data Basic Plan L, Data Plan L, Pocket WiFi® Plan 2), and your fixed-line communication service (SoftBank Air, SoftBank Hikari, etc.) is activated (contract is completed) within 180 days of applying.
New[If you have already canceled your subscription] I've received a bill that I don't remember and I'd like to check it out. What should I do?
Possible reasons include your final Y Y!mobile bill or remaining device fees.
NewPlease tell me how to apply for the "Ouchiwari Hikari Set (A)".
You can check/change this information on My Y!mobile (website) or at Y!mobile shop. The documents required will vary depending on whether your representative will visit the store, the name of the contract holder for fixed-line communication services such as SoftBank Hikari/ SoftBank Air, etc.
NewWhat kind of documents are required to verify family status? [Family Discount Service / Home Discount Electricity Set (A) / Home Discount Hikari Set (A)]
This is the identification document for each contract holder that can verify that they are family members (by blood or marriage) or live at the same address.
New[Ouchiwari Hikari Set (A)] What kind of service is it?
This service offers a discount on Y!mobile Mobile monthly fee when you apply for the "Ouchiwari Hikari Set (A)" in a set with "SoftBank Air" or "SoftBank Hikari."
NewI have applied for the "Ouchiwari Hikari Set (A)", but from when will the discount be applied?
The discount will be applied to the usage from the month in which the activation of the applicable fixed-line communication service such as SoftBank Hikari/ SoftBank Air is confirmed. The application determination will be made at the beginning of each month (1st to 2nd).
NewAre there any cases where the "Ouchiwari Hikari Set (A)" will be cancelled?
Your subscription will be cancelled if you change your Y Y!mobile rate plan to one that is not eligible for the "Ouchiwari Hikari Set (A)" or if you cancel the designated option for fixed-line communication services such as "SoftBank Hikari" or "SoftBank Air".
New[Email address portability] How do I change the password for my email address?
You can change it from "Email Settings" in My SoftBank. For Y!mobile mail (@yahoo.ne.jp), please check the Yahoo! JAPAN website.
New［メールアドレス持ち運び］メールアドレスを変更するにはどうしたらいいですか？
You can change it from "Email Settings" in My SoftBank. For Y!mobile mail (@yahoo.ne.jp), please check the Yahoo! JAPAN website.
SoftBank Corp.
1-7-1 Kaigan, Minato-ku, Tokyo