NewHow do I transfer from Y!mobile to another company (MNP)? [Mobile Number Portability (MNP)]
After issuing an MNP reservation number via My Y!mobile, by phone, or at Y!mobile shop, you will need to complete the procedure at the mobile phone company you wish to switch to.
NewI don't know SoftBank ID. How can I check it?
The method of checking differs depending on whether you have a current Y!mobile line contract or have already canceled it.
NewIn what format should the power of attorney be written?
Please download the PDF file and use it.
NewWhat exactly is an "identification document"?
This is a document that proves your identity, such as a driver's license. Please prepare the original, valid ID document. Depending on the document, you may be required to submit supporting documents such as a residence certificate.
NewI received an email to confirm my payment details. What is this email?
This email is sent to confirm that there are no errors in the procedure.
NewCan I change the 4-digit PIN (switchboard PIN) that was set at the time of signing the contract?
If you know your current PIN, you can change it on My Y!mobile (web). If you don't know it, you can change it at Y!mobile shop.
NewWhat is the model contract number?
This is a customer number beginning with 021 that is assigned to models purchased from Y! Y!mobile on or after Friday, September 13, 2019. You will need the model contract number to check or change/cancel options for your model contract on My Y!mobile.
New0800-111-5154から電話がかかってきました。何の用件でしょうか？
ご登録口座からお引き落しができない状況が続いたため、払込用紙による請求方法に変更になりました。つきましては、各種手数料が発生する場合がありますので、My Y!mobileにてお支払方法の再登録手続きをご案内するために、お電話をおかけしました。
NewWhat is a "SoftBank ID"?
This is an alphanumeric ID for using My Y!mobile. After canceling Y!mobile, you can only log in to My Y!mobile with your SoftBank ID.
NewCan I change my phone number?
You can complete the procedure via My Y!mobile or at Y!mobile shop.
SoftBank Corp.
1-7-1 Kaigan, Minato-ku, Tokyo