NewWhat kind of documents are required to verify family status? [Family Discount Service / Home Discount Electricity Set (A) / Home Discount Hikari Set (A)]
This is the identification document for each contract holder that can verify that they are family members (by blood or marriage) or live at the same address.
NewWhat I should be aware of when changing pricing plans.
There are no fees or restrictions on the number of times you can change your rate plan, and you can change it at any time. Please note that depending on the changes you make, various discounts may be canceled or the discount amount may change.
NewHow do I apply? [Family Discount Service]
You can apply for the Family Discount Service via My Y!mobile (web) or at Y!mobile shop.
NewWhat are the conditions for families to be eligible for the Family Discount Service?
The conditions for being a family member are that you are family (by blood or marriage) or that you live in the same address. There are no conditions regarding the degree of kinship that indicates a family relationship.
New[Family Discount Service] What are the benefits?
For the second or subsequent lines (secondary lines), you can receive benefits such as discounts on basic charges and free universal service charges/telephone relay service charges depending on the rate plan. If the rate plan for the secondary line is "Simple 2 S/M/L", the basic charge will be discounted by up to 1,100 yen (tax included). For details on applying, please click here.
NewCan I apply for the "Family Discount Service" if I have multiple line contracts under the same name?
You can apply even if you have multiple line contracts under the same name.
NewWhat documents are required when applying for the Family Discount Service (when creating a family discount group)?
The documents required will vary depending on the customer who visits. If all the main and secondary line contract holders are coming to the store, please bring each person's identification documents and family identification documents.
NewWhat documents are required when applying for an additional Family Discount Service (adding a secondary line to an existing Family Discount Group)?
The documents required will vary depending on the customer who visits. If all the main and secondary line contract holders are coming to the store, please bring each person's identification documents and family identification documents.
New[Online Store] Can I apply for the "Family Discount Service"?
You can apply if you wish to use the new line as a secondary line.
NewCan I change the main line for the Family Discount Service?
To change the primary line for the Family Discount Service, you will need to cancel the currently applied Family Discount Service, specify the mobile phone number you want to make the primary line, and then apply for the Family Discount Service again.
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