Individual customers who have signed contracts at stores or online can request cancellation of their contracts.
If the signal conditions at your home, workplace, school, etc. are insufficient, if you have not been given a sufficient explanation, or if you have not been issued a written contract, you may cancel the contract within 8 days from the later of the start date of service provision or the date you received the written contract.
May 19, 2016 (Thursday)
If you wish to cancel within the 8 days, please notify the store where you made the contract or the Y!mobile Online Store Office (only for those who purchased online).
For any flat-rate monthly charges (basic usage fee, additional feature usage fee, flat-rate packet fee, etc.), you will be required to pay a pro rata amount up to the day of cancellation, and for any usage-based charges (call charges, communication charges, additional data charges, content charges, international service charges, etc.), you will be required to pay the full amount.
Refunds will be processed after the cancellation procedure is complete. The timing of refunds will vary depending on the payment method.
Credit information is not disclosed to our company, so please contact your credit card issuer directly.
Once the refund is processed, you will be refunded immediately.
We will refund the amount to your designated account by the end of the following month after we confirm that the product has been returned to our warehouse.
If you cancel within 8 days, your contract will be cancelled. Please note that if you have signed up with MNP and you cancel your contract using the 8-day cancellation option, you may be able to use MNP to return to your original carrier, but you will not be able to restore your contract status at your original carrier. If you wish to return to your original carrier using MNP, please check with your original carrier yourself.