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Times like these are signs to change your phone model
Battery drains quicklyThe device heats up quickly
OS updateI can't
App or browserSlow movement
Apply now
Please tell us the plan you are currently using.
We also have many other new models and special offers!
This service will recommend rate plans and calling options to you based on your contract information, data volume, and calling charges.
Customers who have subscribed to email updates can check recommended rate plans and calling options by clicking the link in the email they receive.
By subscribing to the data increase option (550 yen/month)
See here for details
Don't miss out on these exclusive benefits for Y! Y!mobile users!If you cancel, you will no longer be able to use the following benefits:
The "Y!mobile user special offer +5%" will change from Tuesday, April 1st. For more information, click here
Once selected, proceed to the next step
After making your selection, you will be guided through the procedure.
\Special offer from SoftBank!/
You will no longer be able to use this valuable service.
With the exception of some rate plans, charges will not be calculated pro rata for the month of cancellation.
Check whether or not there is a pro rata charge upon cancellation
The model fee will continue to be paid in installments.
Check the remaining balance of the device fee
Various breakdown insurance packages and in-store smartphone support will continue to be available as optional subscriptions for your device even after cancellation.
If you wish to cancel, click here
Starting Tuesday, February 1, 2022, cancellation fees will be waived even if you cancel outside of the contract renewal month.
Click here for details on contract renewal dates
Please also check other precautions.
If you are switching to SoftBank, you can complete the procedure without issuing an MNP reservation number.
Easy online procedure
If you use LINEMO, which is only available online,You can choose the plan that's right for you!
＼Applications only accepted from this button／
If you apply through a different channel, the benefits may not apply.
About 5G provision
Please check the "5G area map" below. A 5G-compatible device is required to use 5G communications. *High-speed, large-capacity 5G (new frequency) will be available in limited areas. *Only the NSA method is available for 5G at Y!mobile.
Y!mobile is availableYou can check the subway area.
When transferring, in addition to the usage fee,Location, subway area, time zone, etc.Available atWe recommend that you compare the service offerings, such as high-speed data communication capacity and maximum communication speed.Depending on the carrier,Service content may vary depending on area, time of day, etc.
For you!
Because we have a physical store, you can directly consult with us about any problems you may have, such as lost items or broken items. Easy online reservation 24 hours a day.
There is no need to issue a reservation number to transfer to LINEMO.
Please note that most low-cost smartphones other than Y!mobile Mobile do not allow age verification for the LINE app. You will not be able to search for IDs, etc.
Email will no longer be available
LYP premium
The above is an example. Please check each service page for details.
Before cancellingHow about changing your model or switching to SoftBank?
There are also many other new models and special offers! Check them out now!
If you transfer or cancel your contract with another company, The set discount has ended.
■ Customers currently using SB Hikari/SBAirSwitching to SoftBankBy applying for the "Ouchiwari Hikari Set"A permanent discount of 1,100 yen on smartphone communications charges
\Even more great benefits!/
If you are porting your number to another company, you will need to issue a reservation number through Y!mobile Mobile and then complete the new subscription process at the new company.
In order to issue a reservation number, the contract holder must complete the procedure themselves.
You can complete the procedure on My Y!mobile. You can also check the fees that will be incurred if you move out before completing the procedure.
Start the process
We recommend you apply online to avoid waiting times.
Reception hours: 0:00-24:00 (open all year round)
You can complete the procedure at Y!mobile Customer Center.
Check contact details
Reception hours: 9:00-20:00
You can complete the procedure at a Y!mobile shop. You will need to provide identification to complete the procedure.
Find a shop
Reception hours: Varies depending on each Y!mobile shop
New subscription procedures with other companies
After issuing the MNP reservation number, you will need to complete the new subscription procedure with another company. Once you have signed a contract with another company, Y!mobile will be automatically cancelled.Please contact the mobile phone company to which you are transferring to for information on how to apply for a new contract with another company.
No need to visit!
You can also check the costs involved if you cancel.
Reception hours: 24 hours
Please cooperate with the survey
If I want to switch from Y!mobile to another company, where can I get an MNP reservation number?
Please tell me how to change the model.
[SoftBank Hikari/Air] Please tell me how to cancel.
Inquiry and change of fee plans and optional services
Find out which plan is right for you
