New contracts, model changes, cancellations, MNP, and number transfers

We will guide you through various contracts with Y!mobile, MNP, etc.!

 

New contract

 

We will guide you through the procedures for signing a new contract with Y!mobile.

See how to apply for a new contract

Switching models

 

This page provides information on the procedures for existing customers changing to a new model.

See how to change your phone model

MNP (transfer-in) / number porting

 

We will guide you through the procedure for transferring your current phone number to Y!mobile.

See how to apply for MNP transfer and number transfer

Transfer (MNP/number transfer)/cancellation

 

We will guide you through the procedures for switching from Y!mobile to another company (MNP), switching from Y!mobile SoftBank LINEMO (number porting), and cancellation.

See how to transfer or cancel your contract

Cancellation of the contract

 

This page provides information on how to cancel contracts for individual customers who have signed contracts at stores or online.

View details of contract cancellation

Related information

Identification documents
 

We will guide you through the documents that you need to submit when signing a new contract or completing various procedures.

View details of identity verification documents

Administrative fee
 

We will guide you through the procedures at Y!mobile.

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