


We will provide you with information on how to prevent breakdowns before they occur, as well as information on breakdowns and repairs.
Answering a few questions might solve it.
We can simulate the optimal solution (repair/replacement/model change) based on your situation, as well as an estimate of costs.
A malfunction is when a product does not function or operate correctly.
A total loss refers to a condition in which the item cannot be restored through repairs, such as being submerged in water or damaged beyond repair.
Please check for information on malfunctions and software updates for each product.
Depending on the model you are using, repair acceptance may be discontinued. Please check the following page in advance.
If you plan to use your phone for a long time, we recommend that you change your model.
Model changes can be made at Y!mobile shops and Y!mobile online store.
Here is a list of identity documents you need to bring:
We will decide whether to carry out repairs free of charge or for a fee based on the free repair regulations stated in the warranty.
Purchase date | Customer negligence | Repair costs |
---|---|---|
Less than 1 year | Yes (scratches, etc.) | Paid repair |
none | Free repair | |
More than 1 year | - | Paid repair |
Any malfunction that occurs in accordance with the free repair provisions of the warranty will be subject to free repair.
Please note that the following cases will not be covered by free repairs even if they are within the warranty period. (Depending on the content, we may refuse to accept repairs.)
Repairs will be carried out at your nearest Y!mobile shop.
Please see below for what you need to bring with you for each procedure.
Procedure | Required Documents |
---|---|
Repair reception | Identification documents ※
Phone warranty card |
Telephone (or accessories)
Long-term replacement loan | |
Repair and return | Repair receipt * | (If you are using the phone during repairs) Replacement phone set
Long-term replacement return |
Here is a list of identity documents you need to bring:
This is an optional service that provides peace of mind in case of unexpected problems such as water damage or breakage.