For elderly customers considering purchasing a mobile phone
We recommend that you come with your family to ensure a safe process.
If you come to the store alone, we may call your family to confirm your identity.
You can change your phone model at Y! Y!mobile shops, dealers (such as electronics retailers), and our online store.
There are no administrative fees in the online store.
The items you need to prepare will vary depending on your situation. For details, please click on "Before proceeding" below.
Before proceeding with the online store, please check the process from application to start of use.
<Related FAQs>
An administrative fee will be charged when you change your model. The administrative fee will be charged together with the usage fee for the month in which you change your model. For more information, please see below.
The items you need to bring will vary depending on your situation. For details, please click "Before proceeding" below.
If you are completing the procedure at a Y!mobile shop, please use our "Easy Store Reservation" service to reduce congestion at the store.