Before you begin

Can I use it with smartphones and iPhone from any telecommunications company?

It can be used from smartphones and iPhone of any telecommunications company.
However, use of this service is limited to those who already have the "Ugokuma" application installed on their smartphones or those who have received special instructions from local governments or other organizations.

What operating systems are supported?

As of May 2024, it is compatible with Android™ 8.0 or higher and iOS 14 or higher.

Is there a usage fee?

Those who use Easy Smartphone 4, RakuRaku Smartphone a, Simple Smartphone 7, and Easy Smartphone 3 can use it for free.
If you have received special instructions from your local government or other organization, please check the contents.
However, any communication charges incurred when using the service will be borne by the customer separately.

Can I use it in places where there is no signal?

After the initial setup, you can use it even in places where there is no signal.
However, some functions, such as checking for application updates, will not be available.

Can I use it from a computer or tablet?

This service is for smartphones and iPhone only and cannot be used from computers or tablets.

Can I use it overseas?

Operation is not guaranteed when used overseas.
Also, if you use the service overseas, data roaming charges may apply. For details, please check with your carrier.

About operation method

How can I check my step count?

You can check the number of steps you've taken today and your progress towards your goal by clicking the "Steps" button on the screen where the moving bear appears.
Press the "Steps" button to view your daily, weekly, and monthly history screens.
On the daily, weekly, and monthly history screens, you can scroll down to view detailed records.

How can I change my step target?

You can change your step target number by clicking the "Change goal" button (the button displayed next to the step target number) on the daily step history screen.
Alternatively, you can change it by clicking the "Settings" button in the top right of the screen where the moving bear appears > "Basic Information" > "Daily Step Goal."

How can I check my walking distance?

You can check the distance you walked that day by clicking the "Distance Walked" button on the screen where the moving bear is displayed.
Press the "Walking Distance" button to view your daily, weekly, and monthly history screens.
On the daily, weekly, and monthly history screens, you can scroll down to view detailed records.

How can I check the calories I have burned?

You can check the calories you have burned for the day by clicking the "Calories Burned" button on the screen where the moving bear appears.
Press the "Calories Burned" button to view your daily, weekly, and monthly history screen.
On the daily, weekly, and monthly history screens, you can scroll down to view detailed records.

How can I change my gender, date of birth, and weight?

You can change this by clicking the "Settings" button in the top right of the screen where Ugokuma is displayed, then "Basic Information."

How do I register an invitation code?

If you have received an invitation code from your local government or other organization, please register it by clicking the "Settings" button in the top right of the screen where Ugokuma is displayed > "Other" > "Register invitation code."
(The settings screen may not show "Other" and may show "Invitation Code Registration" directly. You may also be asked to register an invitation code when you first start up the "Ugokuma" application.)

About conversation with Ugokuma

Please tell me how to talk to a moving bear.

You can start a conversation when a button appears in the frame where a moving bear is talking.
If the button does not appear, Ugokuma is talking to himself and you cannot have a conversation.

What prompted Ugokuma to change his words?

When a moving bear returns from another screen, it may begin a new story.

I chose the wrong option in the conversation with Ugokuma, is there a way to redo it?

Conversations with Ugokuma cannot be redone.
Please take your time and think carefully before making your choice.

About the Lifestyle Check

What is a Lifestyle Check?

The "Lifestyle Check" is a checklist that checks your risk of frailty based on your living situation.
As a guideline, please conduct this test once every three months and use it as a reference for lifestyle measures to combat frailty.

Can you tell me how to check my lifestyle?

You can conduct this check by clicking the "Life Check" button in the top left corner of the screen where the moving bear is displayed.

Can I stop the lifestyle check?

You can interrupt the test by clicking the "Interrupt" button in the upper left corner of the question screen.
You can also save your answers when you stop.
If you save partway through, when you restart the Lifestyle Check, you can choose whether to continue from where you left off last time.

Can I change my answers after completing the lifestyle check?

Once the lifestyle check is completed, you cannot change your answers.
However, you can retake the lifestyle check to see new results.

Is there a way to review the results of my lifestyle check?

You can review the results of your lifestyle check by clicking the "Settings" button in the top right of the screen where Ugokuma is displayed, then "Lifestyle Check Results."

How exercise data is calculated

How do you calculate your steps?

Android™ smartphone
Step count information is obtained using the "Google Fit API" installed on your smartphone.

iPhone
Your step count information is collected using the "Health" and "Motion and Fitness" features on your iPhone.

How do you calculate walking distance?

Walking distance is calculated by multiplying the number of steps by stride length.
The stride length is determined according to the gender you set. (Male: 65cm, Female: 55cm, Other/No input: 60cm)
If you change your gender, it will be reflected in the calculations after midnight the next day.
Please use the displayed walking distance as a guide only.

How do you calculate calories burned?

Calories burned are calculated as 1.05 x 3.5 x (number of steps ÷ 6,000) x body weight (kg).
In the formula, "1.05" is the resting energy expenditure per hour for an adult weighing 1 kg, "3.5" is the METs value for walking, and "(number of steps ÷ 6,000)" is the approximate exercise time calculated based on 6,000 steps per hour.
If you change your weight setting, it will be reflected in the calculations from midnight onwards. Please use the displayed calorie consumption as a guide only.
*METs values are taken from the revised "Physical Activity METs Table" by the National Institute of Biomedical Innovation, Health and Nutrition.

My steps, walking distance, and calories burned are not being counted at all. How can I get them to count?

Android™ smartphone
The permission to obtain step counts may not be granted. Please turn the permission ON by following the steps below.

Step 1: Allow the "Physical Activity Data" permission

1. Open the "Settings" application on your smartphone
2. Select "Apps"
3. Select the "Ugokuma" application
4. Select Permissions
5. Under "Disallowed Apps" select "Physical Activity"
6. Select Allow
7. Open the "Ugokuma" application again

Step 2: Allow permission for "Google Fit" (Only devices that have the "Settings" button in the upper right corner of the screen where the moving image appears > "Other" > "Select Google Account" option)

1. Close the "Ugokuma" application once and then open it again.
2. When the "Google Account" selection screen appears, select the "Google Account" that you normally use on your smartphone. (If the "Google Account" selection screen does not appear, select the "Settings" button in the upper right corner of the screen where the moving bear appears > "Other" > "Select Google Account", then select the "Google Account" that you normally use on your smartphone.)
3. Allow all access to "Google Fit" and select "Continue"

*The above steps and names may vary depending on your smartphone and OS version.

iPhone
The permission to obtain step counts may not be granted.
Please turn on the permissions by following the steps below.

Step 1: Turn on "Motion and Fitness" permission

1. Open the "Settings" application on iPhone
2. Select "Moving Bear"
3. Turn on "Motion and Fitness"
4. Open the "Ugokuma" application again

Step 2: Turn on the "Health" permission

1. Open the "Settings" application on iPhone
2. Select "Health"
3. Select "Data Access and Devices"
4. Select the "Ugokuma" application
5. Select "Turn all on"
6. Open the "Ugokuma" application again

*The above steps and names may vary depending on your iPhone and iOS version.

[iPhone version] Why are the numbers for steps, walking distance, and calories burned different on the screen where the moving bear is displayed and the history screen?

There may be a slight discrepancy between the numbers on the screen where the moving bear appears and the history screen.
The numbers used to determine goal achievement will be the numbers displayed on the history screen.

What are the values set for gender, date of birth, and weight used for?

Used in the following calculations or analyses:

• Walking Distance Calculation: Gender
• Calculating calories burned: weight
• Analysis of usage of the "Ugokuma" application (analysis without identifying individuals): gender, date of birth

Storage of historical data

The number of steps taken before using Ugomashina is also displayed. Why is this?

The number of steps taken before you used the "Ugokuma" application may also be displayed on the history screen.

Android™ smartphone
If you are using "Google Fit" or a "pedometer application that links steps with Google Fit" on the smartphone you are currently using, your past measurements may be carried over (only devices that have the "Settings" button in the upper right corner of the screen where the moving bear is displayed, then "Other", and then "Select Google Account" options).

iPhone
If you have been using Health on your current iPhone, your past measurements will be carried over.

If I change to a new smartphone/ iPhone, will my Ugokuma data be carried over?

Android™ smartphone
If you change your phone to an Android™ smartphone and continue to use it with the same Google account, you can transfer your previous data.
There are some restrictions and required settings, so please check the details on the following website.
Back up and restore data on your Android device
Please note that if you change your model from an Android™ smartphone to iPhone, or from iPhone to an Android™ smartphone, you will not be able to transfer your previous data.

iPhone
If you change your phone model to iPhone and continue to use the same Apple Account, you can transfer your previous data.
There are some restrictions and required settings, so please check the details on the following website.
How to back up iPhone, iPad, or iPod touch with iCloud
Please note that if you change your model from an Android™ smartphone to iPhone, or from iPhone to an Android™ smartphone, you will not be able to transfer your previous data.

Smartwatch integration

If I own a smartwatch, will the measurements from my smartwatch be reflected in Ugokuma?

Operation with smart watches is not guaranteed.

I want to stop using it

How do I delete an application?

Android™ smartphone
If you installed the "Ugokuma" application from the Play Store, you can delete it (if the "Ugokuma" application was installed on your smartphone from the beginning, you cannot delete it).
If you installed it from the Play Store, follow the steps below to uninstall it.
Please note that if you delete the data, it will be impossible to restore it (except for backup data set up on your smartphone).

How to remove an application

1. Open the "Settings" application on your smartphone
2. Select "Apps"
3. Select the "Ugokuma" application
4. Select "Uninstall"
5. A confirmation screen will appear, so select "OK"

*The above steps and names may vary depending on your smartphone and OS version.

iPhone
The deletion method is as follows:
Please note that if you delete it, you will not be able to recover your usage data (except for backup data set on iPhone).

How to remove an application

1. Open the "Settings" application on iPhone
2. Select "General"
3. Select "iPhone Storage"
4. Select the "Ugokuma" application
5. Select "Delete App"
6. A confirmation screen will appear, so select "Delete App".

*The above steps and names may vary depending on your iPhone and iOS version.

If not resolved

What should I do if the problem is not resolved?

If you are using Easy Smartphone 4, Raku-Raku Smartphone a, Simple Smartphone 7, or Easy Smartphone 3, please contact us using the "Just Press Support" application on your smartphone.
If you are using the "Ugokuma" application as instructed by your local government, please contact the contact information provided by your local government.