The service ended in areas other than Ishikawa Prefecture on Monday, April 15, 2024, and in Ishikawa Prefecture on Wednesday, July 31 of the same year.
As LTE services, which are faster and of higher quality than 3G services, have now become widespread, we will terminate our 3G services and move towards more effective use of frequencies.
Please see below for information on customers who will be affected by the 3G service termination, the models affected, and the areas where 4G and 5G services will be available after 3G service ends.
This offer applies to customers using models that only support 3G services or models that do not support VoLTE, as well as customers with SIM card only contracts.
If you are using the models listed below, your contract will be automatically cancelled or your service area will be reduced from the day after the automatic cancellation date. If you wish to continue using the service, you will need to change to a model that supports 4G or 5G services before the automatic cancellation date.
Customers with a SIM card only contract who are using a model that only supports 3G services or does not support VoLTE services will be affected, so please check the "To Customers with a SIM card only contract" below.
If you use the models listed below, you will no longer be able to use voice and data communications, and your mobile phone contract will be automatically canceled (hereinafter referred to as "automatic cancellation").
For customers outside Ishikawa Prefecture: Tuesday, April 16, 2024
Customers living in Ishikawa Prefecture: Thursday, August 1, 2024
There will be no fees associated with automatic cancellation, such as contract cancellation fees, and no mobile communication charges after April 1, 2024.
However, you will still need to pay some fees, such as the device price and "Y!mobile lump-sum payment."
All services and benefits will be cancelled upon automatic cancellation. Please see below for details.
Please note that the final date for accepting model changes varies depending on the reception office.
Y!mobile Official Online Store: July 15th (Monday) 10:00
Y!mobile Shop/ Y!mobile Dealer: July 31 (Wed)
(The 3G upgrade campaign closed on Wednesday, July 31st.)
Customers who were unable to change to a rate plan or model that supports 4G/5G services by Wednesday, July 31, 2024, and whose contract was automatically canceled, can re-sign up with the same phone number at a Y Y!mobile shop by Saturday, August 31, 2024.
Model name
For some models, after the end of 3G service, depending on the software version, you may not be able to make calls.
Please update your software etc.
<Applicable models>
AQUOS Mobile Phone 3 806SH
Please check here for details.
After 3G service ends, if you configure the following settings, you will no longer be able to use the VoLTE service and will not be able to make voice calls.
Please see below for instructions on how to resolve this.
→ Phone functions → Call settings → 4G calls (
display)
)/invalid() will switch.→ Settings → Wireless & Networks → Data Usage → Set Mobile Data to OK)/Cancellation() will switch.Customers with a contract for a SIM card only may not be able to use the service or the service area may be reduced depending on the frequencies supported by their device.
| Your device | Impact | To continue using the service even after the 3G service ends |
|---|---|---|
| iPhone 3G iPhone 3GS iPhone 4 iPhone 4S |
Voice calls/data communications will no longer be available. | Please consider changing to a model that supports VoLTE*. |
| iPhone 5 iPhone 5c iPhone 5s |
Voice calls will no longer be available. | |
| iPhone 6 and newer | Depending on the settings of your device, voice calls may not be available. *This does not affect 5G compatible models of iPhone 12 and later. |
Please set up VoLTE*. <How to set up VoLTE> "Settings" → "Mobile Communications" → "Communication options" → "Voice calls and data" → "4G, VoLTE on" *Please check after updating to the latest OS. *Some operating procedures may differ depending on the iOS version and model. |
| Android smartphone Other models |
3G only compatible models: It will no longer be available. Models that do not support VoLTE*: Voice calls will no longer be available. |
<Even if your device supports VoLTE and 4G communications, you may need to make some settings. Please check the following.> Settings → Mobile → Voice and data → Turn on "VoLTE" Settings → Mobile → Communication options → Turn on 4G → Check "Voice and data" |
*VoLTE: For details, please see https://www.ymobile.jp/service/volte/
If you are still unable to communicate or make calls even after checking the above settings, please apply for a model change at our online store or shop.
・Click here to apply at the online store
For details about the SIM-free smartphone you are using, please check the respective manufacturer's website.
Automatic cancellation due to the end of 3G service may affect other services and discounts. Please see below for the main points to note. Please note that the contents listed below are only examples, so please check the terms and conditions of each service you have contracted for yourself.
If you use a mobile phone and fixed-line communication service (SoftBank Hikari, SoftBank Air, etc.) as a set, or if your family members use a mobile phone, etc., various discounts applied to you or third parties may be terminated or the discount amounts may be reduced.
The benefit will no longer be applicable.
You will no longer be able to use SoftBank Points and your points will be forfeited.
The paid content for which you have registered will no longer be available after April 16, 2024.
Paid content you are currently subscribed to is here
You will no longer be able to execute/cancel "Safe Remote Lock."
Due to the termination of 3G services, Video Calls will no longer be available.
If your line using one of the following plans is automatically cancelled due to the end of 3G service, EMOBILE Hikari* will also be cancelled at the same time, but billing for "FLET'S" services will continue.
Even if EMOBILE Hikari becomes unavailable, monthly fees for the "FLET'S" service and other charges will continue to be billed to you by NTT East/NTT West, and you will be required to pay them to NTT East/NTT West.
If you wish to continue using the "FLET'S" service, you will need to enter into a separate contract with a provider.
If you would also like to cancel your "FLET'S" service, please contact NTT East or West.
If you would like to use an Internet connection service other than FLET'S, please consider signing up for SoftBank Hikari or similar at your local store.
| Contact | contact address (From a regular phone) |
|
|---|---|---|
| SoftBank Hikari/ SoftBank Air Transfer to |
SoftBank New Customer Reception Center |
0120-981-072 （9：00-22：00） |
| "Flets" Service Inquiries |
NTT East NTT West |
0120-116116 ※年末年始を除く （9：00-17：00） |
You can check the service area after the end of 3G service.
Area map after 3G service ends
If there is any additional information, we will announce it on this page.
We apologize for any inconvenience caused to customers using the affected models, and appreciate your understanding.
Beware of malicious sales practices
Please be careful of malicious sales tactics based on false information that take advantage of the end of 3G service.
At this time, there have been no reports of malicious sales practices. If any such damage is confirmed in the future, we will announce it on our website.
Y!mobile offers new models and great rate plans.
Please take this opportunity to consider upgrading to a new model.
