In order to improve service and convenience for our customers, we have decided to migrate our contract management system for Y!mobile communications services on January 15, 2019.
For the main changes associated with the transition, please see below and the document that has been sent to affected customers (customers with former EMOBILE contracts) since October 2018.
Regarding the "Notice of Postponement of Migration Date to New System" sent in December 2018
The migration was completed on May 20, 2019. Please check the following for details of the migration.
This applies to customers with the following contracts:
| 303HW | 305ZT | 401HW |
| 607HW | GD01 | GD03W |
| GL01P | GL02P | GL04P |
| GL05P | GL06P | GL08D |
| GL09P | GL10P | GP01 |
| GP02 |
Please check your bill or My Y!mobile.
Monday, May 20, 2019 9:00
Due to the system migration, there will be changes to the login method and screen layout for My Y!mobile.
We apologize for the inconvenience, but if you are using My Y!mobile after the system migration, please log in using the telephone number (login ID) and initial password provided in the documents that have been provided to eligible customers since October 2018 and April 2019.
After logging in, please be sure to change your password from the initial one to a password of your choice.
| Phone number (login ID) | telephone number |
|---|---|
| Initial Password | Written password |
After logging in with your initial password, please be sure to change it to a password of your choice.
For your login ID and initial password, please refer to the documents that have been sent to affected customers since October 2018 and April 2019.
The following changes will be made from May 2019 charges (June billing).
| Before system migration | After system migration | |
|---|---|---|
| 1. Consumption tax calculation *1 | Calculation for each contract line | Calculated after combining contracted lines |
| 2. Model price *2 | Listed in a separate section from communication services | Listed in the same section as communication services |
Please note that the method of invoice notification will also change due to the system migration. Please check the invoice image for details.
The invoice display for some discounts will change.
Please refer to the image below for details.
Due to the system migration, the billing number you use when making inquiries will change.
For information about the changed billing number, please refer to the documents that have been sent to affected customers since October 2018 and April 2019.
| Before system migration | After system migration |
|---|---|
| 0xxxxxxxxxx | 45xxxxxxxxxxx,46xxxxxxxxx |
The payment due date will be changed starting with the charges for May 2019 (June billing).
| Before system migration | After system migration | |
|---|---|---|
| Payment due date | Paid on the 27th of every month | Paid on the 26th of every month |
| Fee calculation period | 1st to last day of each month | 1st to last day of each month |
Billing will be changed to monthly usage.
| Before system migration | After system migration |
|---|---|
| Unpaid usage fees will be billed together with the current month's usage fee. | Unpaid usage fees will be charged separately from the current month's usage fee. |
Please note that when you pay at a convenience store using the invoice with payment slip that we have sent you, you will be charged a collection fee according to the payment amount.
| Before system migration | After system migration |
|---|---|
| No storage fee | Payment of collection fees according to the payment amount (paid by the customer) |
Starting with transactions in May 2019 (billing in June), the following changes will be made to your bankbook entries and credit card sales statements.
| Before system migration | After system migration | |
|---|---|---|
| Direct debit | SMBC (Y!mobile) Y!mobile E |
SoftBank Mobile SoftBank MB (SMFS) SMFS (SoftBank), etc. |
| credit | Y!mobile E | SoftBank M ● Monthly, SOFTBANKM ● Monthly etc. |
Due to the system transition, direct debit from Jibun Bank and Norinchukin Bank will no longer be available. Affected customers will receive a separate notice from us, so please take the time to change your payment method to a financial institution that allows direct debit.
If you have not updated your credit card information for a long time, you may not be able to withdraw your payment after the system migration. If this applies to you, we will send you a payment method change application form, so please update your credit card information.
Due to the system transition, the date of credit card use (handling) will change, so the billing from your credit card company may temporarily be the sum of two months or there may be a one-month gap between billings. Thank you for your understanding.
For months in which there is no communication usage subject to charges and no other charges, no charges will be incurred, so you will not be able to inquire about your bill or issue an invoice through My Y!mobile.
(The same applies if you are subscribed to the invoice issuing service. In that case, there is no monthly fee for the invoice issuing service.)
A monthly fee for the statement service will be charged regardless of whether or not a statement is received.
| Before system migration | After system migration |
|---|---|
| No billing for months with no usage details | If you are subscribed to the service, you will be charged a monthly fee. |
Payment method change application forms that have the mark in the red frame in the image below printed on them will no longer be usable once they arrive at our company on October 31, 2018.
If you require a new payment method change application form, please contact Y!mobile Customer Center.
If the item arrives after November 1, 2018, we will contact you to inquire about resubmission.
For application forms that were submitted to Y!mobile Customer Center before May 19, 2019 and that include a return envelope addressed to Akasaka Post Office P.O. Box 63, please return them by June 30, 2019.
Please note that we may not be able to accept applications that arrive after July 1, 2019.
Changes to direct debit applications made after November 2018 will be registered in order of date of system migration.
Please be patient while you register.
Due to the system transition, some kanji, numbers, and symbols in your name and address may be converted to katakana or symbols.
For corporate contracts: After the system transition, you will no longer be able to view contract information or billing information on My Y!mobile. However, you will be able to view and check these information via the online service for administrators (Biz Concierge).
By registering on the dedicated website, you can not only check usage charges and manage your lines free of charge, but you can also use content for administrators, such as registering line users and managing groups.
If you have a corporate contract, please check the details below.
Learn more
