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Precautions for Use

Check the precautions for using mobile phones

About heat generation of mobile phone body

The temperature of the mobile phone itself may rise if it is used near a fire, heating appliance, or in a place exposed to direct sunlight, or if it is used for an extended period of time while applications, making calls, using data communications, or watching videos.

Please note that direct and prolonged contact with a hot part may cause redness, itching, rashes, low-temperature burns, etc. depending on your constitution and physical condition.

Regarding damage to the charging terminal and water damage

If you apply excessive force to the mobile phone, such as pulling on the cord while it is charging, or if you drop it, or if you charge the phone when the charging terminal or external connection terminal is wet with water or other liquid, it may cause the phone to overheat or catch fire.

If the charging terminal is damaged or if you charge the device while it is wet, immediately stop charging and check for any abnormalities such as strange odors, heat, discoloration, deformation, etc. Please note that using the device in an abnormal state may cause a fire or electric shock.

Battery pack deformation

If the battery pack is damaged (for example, because you sat down with the mobile phone in your trouser or skirt pocket, or because a pet bit into the battery pack), using the mobile phone while it is still in that state could result in leakage, overheating, explosion or fire.

If you notice anything different from usual, such as an unusual odor, heat, discoloration, or deformation, remove the battery pack (if your model has a removable battery pack) while taking care to avoid burns or injuries, and keep the device away from open flames.

Other things to note

● Disassembly or modification of mobile phones or chargers
Use of accessories other than those specified by Y!mobile

Doing so may result in fire, injury, electric shock, or other accidents or breakdowns. Please note that modifying a mobile phone is a violation of the Radio Law and is subject to penalties.

If you think it might be dangerous

If you notice anything different from usual, such as strange noises, smoke, or odors while using, charging, or storing the product, please perform the following steps:

  • 1.Hold the charger and unplug it from the outlet or cigarette lighter socket (do not pull on the cord).
  • 2.Turn off your mobile phone, etc.
  • 3.Wear gloves and remove the battery pack (if the battery pack is removable).
  • 4.Leave it for a while and make sure it is safe, then take your phone and other items to Y!mobile shop for advice.
    Check Y!mobile shop

Conducting safety awareness activities

SoftBank is conducting safety awareness activities together with other telecommunications carriers, terminal manufacturers, and charger manufacturers through the industry group Mobile Computing Promotion Consortium (MCPC).

Safe charging awareness logo

This is a logo mark to raise safety awareness about the dangers of charging when wet. For more information, please see the Mobile Computing Promotion Consortium (MCPC) website.

Check out the Mobile Computing Promotion Consortium (MCPC) website

Warning video

The Mobile Computing Promotion Consortium (MCPC) has posted a video explaining three things to keep in mind when using smartphones.

Watch the warning video

FAQs

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