iPhone 16e ワイモバイルで新登場!iPhone 16e ワイモバイルで新登場!

Trouble diagnosis

We will guide you through how to deal with problems and malfunctions with your device.

 
  • Smartphone
  • iPhone

Find solutions based on symptoms

Please select the symptom you are experiencing from the list below.

Search for solutions from support information for each product

Select your smartphone from the list below and check the "Support" menu.

If the above solutions do not solve the problem

Please check below to make sure your smartphone software is up to date.

  • *If a problem occurs, we recommend saving (backing up) your data such as your address book and photos.

If the problem persists

Repair, replacement and model change procedures

If the above does not solve the problem, we will guide you through repair, replacement, or model change. The repair simulator will show you the best method of response and estimated cost for your situation.

Repair Simulator

  • *Operation procedures vary depending on the model and software version.
  • * Use is at the customer's own risk. The posted information is carefully created and managed, but SoftBank does not guarantee the accuracy, usefulness, completeness, etc. of this information. SoftBank shall not be liable for any damages incurred by the customer as a result of using or not being able to use this information.

Depending on the model you are using, repair acceptance may no longer be available. Please check the following page in advance.

Wide Support

We provide thorough support even to customers who are new to smartphones!
Our expert advisors will provide you with thorough guidance so that you can use your smartphone or computer with peace of mind.
Advance application is required (fees apply).

Wide Support

Find solutions based on symptoms

Please select the symptom you are experiencing from the list below.

If the above solutions do not solve the problem

Make sure your iPhone software is up to date.

  • *If a problem occurs, we recommend saving (backing up) your data such as your address book and photos.

If the problem persists

Repair, replacement and model change procedures

If the above does not solve the problem, we will guide you through repair, replacement, or model change. The repair simulator will show you the best method of response and estimated cost for your situation.

Repair Simulator

  • *Operation procedures vary depending on the model and software version.
  • * Use is at the customer's own risk. The posted information is carefully created and managed, but SoftBank does not guarantee the accuracy, usefulness, completeness, etc. of this information. SoftBank shall not be liable for any damages incurred by the customer as a result of using or not being able to use this information.

Depending on the model you are using, repair acceptance may no longer be available. Please check the following page in advance.

Wide Support

We provide thorough support even to customers who are new to smartphones!
Our expert advisors will provide you with thorough guidance so that you can use your smartphone or computer with peace of mind.
Advance application is required (fees apply).

Wide Support

Please cooperate with the survey

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