Customer charge: 0 yen
This service has been outsourced to AI Data Inc., and the company will contact you directly after you apply.
Please contact Y!mobile Customer Center.
151 from Y Y!mobile smartphones and mobile phones
From other companies' smartphones, mobile phones or landlines: 0570-039-151
Y!mobile will send you an application form.
Please pack the device to be recovered and the application form in a box or paper bag and send it to the specified address.
Shipping costs will be borne by the customer (sender).
After the device arrives, our staff will contact you at the contact number you specified to confirm the details of the data recovery.
Please decide whether recovery is necessary.
The recovered data will be stored on a memory stick or similar device and sent to your specified address (within 14 days of receiving the device).
This is a service that restores data when problems occur with devices such as smartphones due to damage or malfunction.
We support data recovery from devices such as smartphones that have been physically damaged due to damage to the device itself, inability to turn on, being submerged in water, or becoming wet.
This applies to data such as photos, videos, music data, emails, contacts, and messaging app data stored in the internal memory of smartphones and other devices.
Although it depends on the type of device and the extent of the problem, we will respond within 5 business days as a standard. *Please note that we may need to extend the response time depending on the severity of the problem.
In principle, recovered data will be delivered on a data medium such as a USB memory stick. However, if the amount of recovered data exceeds 1.0 TB, an additional fee will be charged and the data will be delivered on an external hard disk or similar device.
Please pack the applicable device and the designated application form in a cardboard box or similar and send it to the specified address (shipping costs will be borne by the customer).
Repairs are not available.
If you would like to have Y!mobile device repaired, please check here.
In principle, we cannot accept returns. However, we can accept returns in cases where the damage was not repaired without the dismantling work being carried out.