For those considering
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For current users
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Applying for a second or subsequent line

Carry-in device warranty

For iPhone users
Android/iPad included
For tablet users

Carry-in device warranty

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

This is a warranty service for SIM-only subscribers that provides delivery replacement or reduced delivery repair costs in the event of an unexpected problem with your Android smartphone or tablet, including an iPad.
If you are having trouble with poor battery life, you can use our Battery Deterioration Device Replacement Service.

notice

●About changing to carry-in device warranty with AppleCare Services

  • We are currently not accepting applications to change from carry-in device warranty to carry-in device warranty with AppleCare Services on My Y!mobile. If you would like to change to carry-in device warranty with AppleCare Services, please apply at a store.

subject

Y!mobile SIM-only subscribers

Eligible plans Simple 2 S/M/L
Simple S/M/L
Applicable Models Smartphones with Android OS,
Tablet or iPad
  • * Cannot be subscribed to simultaneously with "Breakdown Security Pack Lite" and "Bring-in Device Warranty with AppleCare Services."
  • *Corporate contracts are not eligible for this offer.
  • *Please refer to the Terms of Use for the Android device requirements for application.

Service Details

In addition to delivery-to-exchange and delivery-to-repair services, Y!mobile 's original services are also available.
This applies to devices for which you have registered the IMEI (internal device identity number) in advance on a dedicated website.

Delivery replacement and repair service

配送交換

In the event of a natural breakdown, damage to the exterior, or water damage, you can receive a repair service or exchange for an equivalent model via delivery (excluding theft and loss). (Twice a year)

Learn more

Battery replacement service for devices with deteriorated batteries

If the battery deteriorates, and the device has been covered under the "Bring-in Device Warranty" for more than one year, it can be shipped to you for an equivalent model for exchange (once a year).

Learn more

Data recovery support service

Data recovery support service

We support data recovery in the event of problems such as water damage, water exposure, or breakage.

Learn more

Fees

Monthly fee

Applicable Models Monthly fee
Smartphones with Android OS,
Tablet or iPad		 715円

Costs to be paid when warranty is applied

service breakdown CustomersCost to be paid
Delivery replacement and repair service Replacement/repair application fee 6,600 yen *1
Battery replacement service for devices with deteriorated batteries Exchange application fee

<About delivery replacement and delivery repair services>

  • *1 If the cost of the replacement device or repair exceeds the maximum warranty amount (100,000 yen), the excess amount will be borne by the customer.
  • * In the case of delivery repairs, if the loaned device during the repair period is not returned within 14 days after the delivery of the repaired device, or if the returned device is damaged, we will charge you an additional penalty of 40,000 yen or 60,000 yen depending on the value of the loaned replacement device.
  • * In the case of delivery exchange, if the defective device is not returned within 14 days after the delivery of the replacement device, a penalty of 40,000 yen will be charged. (Applicable from March 15, 2023)

<About the battery deterioration device replacement service>

  • *1 If the cost of the replacement device exceeds the maximum warranty amount (100,000 yen), the excess amount will be borne by the customer.
  • *Even if we determine after you apply for the service that the battery deterioration criteria are not met, you will still be charged 6,600 yen.

Application

Shop Online Store
  • You can apply for this service when you sign up for a USIM card/eSIM only contract. If you are subscribed to "Breakdown Security Pack Lite" or "Bring-in Device Warranty with AppleCare Services," you can apply to change to this service at a shop or on My Y!mobile.
  • After signing up for the carry-in device warranty, be sure to register the IMEI (internal equipment identity number) of the device covered by the warranty on the dedicated website within 14 days.
    Register here
  • * Customers who purchase through the online store can apply up to 14 days after the date of service start or 10 days after the contract date, whichever comes first. For more information, please click here.
  • * You cannot apply for the service at the same time as signing up via the PayPay mini app. Please apply via My Y!mobile after signing up. You can sign up for up to 14 days, including the day you start using the service.

How to use

To use the service, you must first register the IMEI (internal equipment identity number) of the applicable device on a dedicated website.

Steps for using the delivery exchange/delivery repair service

STEP 1Call the carry-in device warranty reception desk

We will check the details of your contract and ask you about your usage status.
For the telephone number of the counter, click "Click here for usage".

STEP 2Return kit and replacement device or rental device arrive

If you choose delivery exchange, you will receive a replacement device, and if you choose repair, a loaned device (if requested) will arrive.

STEP 3Send us your faulty device

Please place the defective device in the return kit and send it back within 14 days of receiving the shipping kit.

STEP 4(In case of repair) The repaired device arrives

If you have used the loaned device during the repair period, please return the loaned device within 14 days.

  • ・ You can use this service from the day after you sign up for the carry-in device warranty.
  • ・You can use the service up to twice a year, starting from the first day you use the service. The same date will be the starting date for the following year as well.
  • ・ The replacement device for delivery will be a refreshed device of the same model as the one you are using, however, we may suggest a different model depending on stock availability.
    For a list of eligible models, click here. *For models not on the list, you will be provided with an exchange device when you use the service.
  • ・We will assess the faulty device you send us and provide a replacement or repair service via delivery. Customers cannot specify whether they wish to have the device delivered for replacement or repair.
  • ・ In the case of delivery repair, we will provide a rental device free of charge upon request. If you apply by 3:00 p.m., the device will be shipped on the same day, but the arrival date will vary depending on your region.
  • ・ In the case of delivery exchange, even if the device before exchange is still within the manufacturer's warranty period (including the warranty at the time of purchase by mobile phone carriers, including our company. The same applies below), the warranty period will expire. The device after exchange will not have a manufacturer's warranty. Please use this service.

Steps for using the battery replacement service

STEP 1Call the carry-in device warranty reception desk

We will check the details of your contract and the status of the device you are using.
For the telephone number of the counter, click "Click here for usage".

STEP 2Check the battery deterioration status

If the battery deterioration status can be confirmed on the screen, please upload a capture of the confirmation screen to a specified site.

STEP 3The replacement device and return kit have arrived.

STEP 4Sending a device with a depleted battery

Please send your device with a depleted battery within 14 days of receiving the return kit.

  • ・ You can use this service from the same day of the year following the day you sign up for the carry-in device warranty.
  • ・You can use the service once a year, starting from the date of your first use of the service. The same date will be the starting date for the following year as well.
  • ・ A battery's charging capacity falls below a certain level, which means the battery is degraded. Standards vary by manufacturer and model, so please check with the dedicated support desk.
  • - The method for checking battery deterioration in advance varies depending on the model, so please check and consult with the dedicated office.
  • If the battery-depleted device you send us does not meet the criteria for deterioration, we will return the device as it is no longer covered by the warranty. You will be charged 6,600 yen for the return of the replacement device.
  • ・ The replacement device will be a refreshed device of the same model as your current device, however, we may suggest a different model depending on stock availability.
    For a list of eligible models, click here. *For models not on the list, you will be provided with an exchange device when you use the service.
  • ・Even if the device before replacement is still under manufacturer's warranty (including warranty at the time of purchase by mobile phone carriers, including our company. The same applies below), the warranty period will expire. The device after replacement will not have manufacturer's warranty. Please use this service.

Notes:

  • You can change the device covered by this service while you are subscribed to this service. Please re-register the IMEI (internal equipment identification number) of the device you wish to change on the dedicated website.
  • There is no shipping charge for the device when shipping to exchange, repair, or replacing a device with a depleted battery (this is included in the application fee).
  • Please note that if you are currently subscribed to "Bring-in Device Warranty with AppleCare Services" or "Breakdown Security Pack Lite" and apply for this service, your current service will be automatically cancelled.
  • In order to provide this service, we may provide your mobile phone's IMEI information to overseas parties and third parties.
  • When providing a replacement device, we will provide a refurbished device (a device that has been collected due to initial defects, repaired, quality checked, and then initialized).
  • If you have any questions about the device you wish to replace, please contact the warranty reception desk for your device. If the device is not sold by Y!mobile, we cannot handle it at Y!mobile shops or Y!mobile Customer Center.

terms of service

Please read the terms and conditions of the Carry-On Device Warranty.

Carry-in Device Warranty Terms of Use