You can suspend or resume your mobile phone line or Pocket WiFi® in the event of loss or theft by using My Y!mobile or the voice guidance (116).
While your line is suspended, you will not be able to use services such as calls, emails, and the web.
Please note that basic charges and monthly fees for various services will continue to accrue even while your line is suspended.
| My Y!mobile | Audio Guidance (116) | |
| Line outage | ○ (recommended) | ○ |
| Line resumed | ○ (recommended) | ○ |
If you wish to use Secure Remote Lock, which allows you to remotely lock your mobile phone and protect it from unauthorized use or information leaks if it is lost or left behind, please do so before suspending your line.
You will not be able to use Secure Remote Lock while your line is suspended.
Please prepare your contract phone number and PIN (4 digits) for the procedure.
You can use some menus without having to enter your PIN.
What you can do with this number (list of voice guidance)
[Reception hours] 24-hour reception via automated voice response (open all year round)
| From Y!mobile phone | 116 |
|---|---|
| From other companies' mobile phones, landlines, etc. | 0120-921-156 |
Please have your contract phone number and My Y!mobile login password ready to complete the procedure.
If you are using this service for the first time, please prepare your contract phone number and PIN (4 digits).