iPhone 16e ワイモバイルで新登場!iPhone 16e ワイモバイルで新登場!

Breakdown relief pack

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

The "Breakdown Security Pack" is a peace of mind service that covers you in the unlikely event of a breakdown, water damage, theft, or the need to replace your device when using Pocket WiFi® or a tablet.

notice
  • ● Revision of membership terms and conditions
    As of Thursday, January 16, 2025, some of the membership terms and conditions have been revised. (Benefits and applicable conditions "Water Damage and Total Loss Warranty Service" etc.)

Applicable Models

Pocket WiFi®

Application and Fees

application need
Monthly fee 550円
  • You can only apply for the Breakdown Security Pack at the same time as purchasing a device designated by our company, such as Pocket WiFi® or a tablet.
  • This benefit cannot be used at the same time as joining the Breakdown Security Pack.

Features

The breakdown insurance package includes the following services:

Warranty service

Breakage warranty service

Water damage and total loss warranty service

Theft and loss insurance service

電池パック無料サービス

Service Details

Warranty service

Repairs in the event of a natural breakdown
Customer charge:0円

Warranty service

  • The breakdown warranty service does not cover breakdowns or damage to the exterior of Pocket WiFi® or tablets (compatible models) caused by exposure to water or total loss.
  • For models that are no longer available for repair, you can use our Water Damage and Total Damage Warranty Service to purchase a model designated by our company at a member price.

View manufacturer repair acceptance status by model

Breakage warranty service

  • Car Wi-Fi and Battery Wi-Fi are not included.

Exterior replacement in case of exterior damage
Customer burden: Maximum1,650円

  • For models that are no longer available for repair, you can use our Water Damage and Total Damage Warranty Service to purchase a model designated by our company at a member price.

View manufacturer repair acceptance status by model

Breakage warranty service

Water damage and total loss warranty service

Responses in the event of water damage or total loss
Repair costs to be paid by the customer:5,500円
Or you can purchase the same model or a model designated by our company at the member price.

Water damage and total loss warranty service

  • Repairs are limited to the device itself. Accessories such as battery packs are not included.
  • If the exterior needs replacing, the damage warranty service will be applied and the customer will be responsible for7,150円(Water damage repair5,500円+ Exterior replacement1,650円)is.
  • We will check any Pocket WiFi® or tablets (compatible models) that have become wet or are completely damaged at the store.
  • Please be sure to read these precautions

View manufacturer repair acceptance status by model

Theft and loss insurance service

Purchase of a new device in case of theft or loss
You can purchase the same model or a model designated by our company at the member price.

  • Please be sure to read these precautions.

Theft and loss insurance service

Free battery pack service or built-in battery replacement repair discount service

If you have been using the same model for more than a year and have continued the "Breakdown Security Pack" for more than a year, you can use the service applicable to your model once per model.

  • The built-in battery replacement repair discount service and free battery pack service cannot be used together.
  • Car Wi-Fi is not included.

Free battery pack service
Customer charge: 0 yen

Water damage and total loss warranty service

  • This applies to models with removable batteries.
  • Depending on the model, delivery may be delayed due to a shortage of battery packs. In addition, battery packs for models that are more than three years old from the date of sale will no longer be covered by this service once our battery pack inventory has run out.
  • The free battery pack service requires application. The application period is one year from the date on which the right to receive the free battery pack is granted.
    How to apply for the free battery pack service
  • The free battery pack service is only applicable to models for which optional services have been applied. Carry-in models are not eligible for the service.
  • After your application is accepted, the battery pack will be sent to your contract address. Depending on the application acceptance method we provide, you may be able to change the delivery address to your preferred one. Please note that it will take approximately 3 to 7 business days for delivery.

Built-in battery replacement repair discount service
Customer charge: Amount exceeding discount amount (discount amount 3,300 yen)

内蔵型バッテリー交換修理割引サービス

  • This applies to models that have a built-in battery (the battery cannot be removed).
  • The discount on the built-in battery replacement repair discount service applies only during the period in which paid repairs are available as stipulated in the warranty provisions of the warranty card.
  • The built-in battery replacement repair discount service is applicable once per model.

Notes

  • An application is required for each eligible model (if you enroll before January 31, 2023, an application is required for each line (phone number)).
  • If you join after February 1, 2023, this will be an optional service for your device contract, so even if you change your device, use number portability (MNP), cancel your contract, or transfer your number to SoftBank or LINEMO, your subscription will continue as an option for your current device. If you do not wish to continue the service, please cancel it.
  • If you use the repair discount for the "Water Damage/Total Loss Warranty Service," you will not be able to use the "Water Damage/Total Loss Warranty Service" or "Theft/Loss Warranty Service" for a period of six months from the date of repair and delivery.
  • If you purchase a mobile phone at a membership price using either the "Water Damage and Total Loss Protection Service" or the "Theft and Loss Protection Service," you will not be able to use either service for six months from the date of purchase. In addition, if you change your model, the usage period will be reset and will start again from that day.
  • If we do not have the same model as the one you are using in stock, you can purchase a model designated by our company at the member price.

Membership Terms and Conditions

Please read the membership terms and conditions for the Breakdown Security Pack.

日本語
English
한국어
Tiếng Việt
简体中文