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Wide Support

Prices shown include tax unless otherwise stated.
The amount may differ from the invoice amount due to the calculation of consumption tax.

Application and Fees

application need
Monthly fee 550円(First month free) *1
  • ※1Limited to those who apply for Wide Support for the first time
  • ※It is not calculated pro rata.
  • ※[Easy Smartphone] is not supported as we have a dedicated support desk.

Apply here

  • Apps/Web
  • shop

The procedure is
This is also possible with Y!mobile compatible app!

My SoftBank app
install ​ ​My SoftBank app
install ​ ​My SoftBank app
install ​ ​apply

Please make a reservation in advance before visiting.

Find a shop

inquiry

overview

We provide thorough support even to customers who are new to smartphones!
Our expert advisors will provide you with thorough guidance so that you can use your smartphone or computer with peace of mind.

  • ※For subscribers of the "In-Store Smartphone Support Flat Rate Terms of Use (for Y!mobile)" and "In-Store Smartphone Support Flat Rate" full plans, the "Wide Support" service is provided under the name "Mobile Phone Support."

Service Details

Get support with simple operations

STEP1
We will answer your questions, troubles, and support needs.

Y!mobile Wide Support Desk
Toll free
0800-919-0151
[Reception hours] 9:00-21:00 (open all year round)

  • ※The "Wide Support Dedicated Hotline" is a dedicated number for customers who subscribe to paid options and pay a monthly fee.
  • ※Even if something is eligible for support and falls within the scope of support, we may not be able to respond.
  • ※If you are a customer who does not have a Wide Support subscription, we may ask you to subscribe to an option over the phone.

STEP2
If you would like remote support, please follow the instructions below to receive support via telephone.

In order to provide support over the phone, you will need the app, so please make sure to install it before calling.
If you would like to use remote support from a PC, please download "Remote Support for PC".

  • ※Android™ is available via a dedicated application.
Click here for compatible models

Don't worry if you have a problem that cannot be solved with our wide support! We offer on-site support services (fees apply)
If the diagnosis by Wide Support reveals that your computer is infected with a virus or that you are experiencing system trouble, you can rest assured because we offer an on-site support service (fees apply). We will come directly to your home to resolve the issue.
If you are a member of Wide Support2,200円Save with discounts!

Click here for service details and prices

Terms of Use

Supported devices, software, services and support scope

The scope and content of Wide Support are as follows:

Support Scope

subject Contents
PC Initial setup, operation instructions, internet connection settings, Wi-Fi router settings, PC troubleshooting, "remote support" where you can receive support over the phone while remotely controlling your PC screen, etc.
Smartphones and tablet devices Operation instructions, various settings, various troubleshooting, "remote support" by remotely controlling the screen of smartphones and tablet devices, etc.
Peripherals
Printers, scanners, web cameras, etc.		 Bluetooth® compatible device settings, various settings, troubleshooting, etc.
application
Security software, DVD editing software, etc.		 Settings and usage of various applications installed on your computer, and various troubleshooting
Web Services
Blogs, SNS, shopping, online auctions, online games, etc.		 General browser settings, how to use each web service, video viewing settings, etc.
Multimedia devices
Game consoles, portable music players, digital cameras, IoT devices, etc.		 Settings, operation methods, and troubleshooting for each device

Remote support compatible models

operation
system		 Support coverage conforms to that of the Windows® OS/Mac OS provider
Internet connection Internet connection (broadband speed of 1Mbps or higher is recommended)
Compatible models Android™
You can use it on any device with Android 5.0.
  • ・We will no longer provide "remote support" for the following models. (End of service date: June 1, 2022)
    MediaPad M1 8.0 (403HW), DIGNO C (404KC), DIGNO Keitai 2 (702KC), AQUOS Keitai 3 (806SH), 903KC
  • ・Remote support services are not available for iOS devices.
  • ・For some models, you will need to download a dedicated application (free of charge).

Notes on using Wide Support

  • ●Wide support is provided based on the "Paid Support Service Terms and Conditions."
  • ●To use remote support, your computer must be connected to the Internet.
  • ●Wide Support collects information about the operator and connected computers, etc., which is useful for providing more effective support.
  • ●Even if something is eligible for support and falls within the scope of support, we may not be able to respond.

Remote support app update target models (June 2021)

App Updates
Applicable Models

[Smartphone]
AQUOS CRYSTAL Y2 (403SH)
AQUOS Xx-Y (404SH)
DIGNO E (503KC)

[Mobile phone]
DIGNO Mobile Phone 2
AQUOS Mobile Phone 2

【tablet】
MediaPad T2 Pro (606HW)
MediaPad M3 Lite s (702HW)
Lenovo TAB2 (501LV)
Lenovo TAB3 (602LV)
Lenovo TAB4 (702LV)
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