STEP1
Prepare the items required for application
1. Identification documents
One of the following documents is required
- * If a person other than the contract holder (a family member) will be using the service, please prepare an identification document that can verify the user's age, or a student ID or student handbook.
You can apply by credit card or direct debit.
If the contract holder and the payment method holder are different, the following documents are required.
- Please print out the PDF file above, fill it out, take a picture of it with a digital camera or smartphone, and upload the image file to the online store.
It matched my application
If you don’t know what to prepare,
We will diagnose your payment method and identity documents based on the details of your contract.
STEP2
Apply via online store
Applications are accepted 24 hours a day.
Y!mobile Please apply through My Y!mobile after you start using the service.
STEP3
Receive a shipping confirmation email
After receiving the application completion email, you will receive the following information depending on the status of your application.
Product shipping notification
The review has been completed. Please wait for your item to be shipped.
(Important) Confirm your application details
If we need to confirm the details of your application, you will receive an email titled "(Important) Confirm your application details."
In that case, please call the number listed in the email and have the information corrected.
If your application is not approved, you will receive an email notifying you of the results of your application.
STEP4
Receive the device
After review, the item will be delivered to your contracted address within a few days.
Once you receive your device, please set it up to start using it.
First, please check that a SIM card is included.
When you receive the product, the battery may be very low and the power may not turn on. Please fully charge the product before use and then turn it on.
Be sure to turn off the device before inserting it.
Insert the SIM pin into the small hole on the side and pull out the SIM card tray.
Please refer to the instruction manual for each device. You may also need a SIM pin.
2. Perform the initial settings on your smartphone and start using it.
For detailed setup instructions for your device, please see "Y!mobile Smartphone Initial Setup Instructions."
There is also a link in the flyer included with the package.
STEP1
Check if your smartphone can use the SIM card
1. Check if your device has been confirmed to work with Y!mobile
You can sign up for a USIM card alone without purchasing a mobile phone, and use Y!mobile with mobile phones sold by other companies.
You can check below to see if your device has been confirmed to work with Y!mobile.
*Applications can be made even if the device is not listed.
SIM unlocking is the process that allows you to use a smartphone purchased from another mobile phone company with Y!mobile.
You will be able to use your existing device as is.
The method for unlocking the SIM varies depending on the mobile phone company, so please check with each company.
If you have a SIM-free smartphone that was purchased from an Apple Store or similar store and is unlocked from the start, no action is required.
STEP2
Prepare the items required for application
1. Identification documents
One of the following documents is required:
- * If a person other than the contract holder (a family member) will be using the service, please prepare an identification document that can verify the user's age, or a student ID or student handbook.
You can apply by credit card or direct debit.
If the contract holder and the payment method holder are different, the following documents are required.
- Please print out the PDF file above, fill it out, take a picture of it with a digital camera or smartphone, and upload the image file to the online store.
It matched my application
If you don’t know what to prepare,
We will diagnose your payment method and identity documents based on the details of your contract.
STEP3
Apply via online store
Applications are accepted 24 hours a day.
When applying for two lines at the same time
■ Contract categories available for application
We are accepting new applications and transfer contracts from other companies.
- *If you are switching from SoftBank /LINEMO or from a SoftBank line MVNO and applying for two lines, please apply for each line separately.
■How to apply
In ①, select "2 lines" as the "Number of lines applied for."
■ About the Family Discount Service
- *If you would like to make the first line you are applying for the main line, please complete the procedure on My Y!mobile after both lines have been activated.
STEP4
Receive a shipping confirmation email
After receiving the application completion email, you will receive the following information depending on the status of your application.
Product shipping notification
The review has been completed. Please wait for your item to be shipped.
(Important) Confirm your application details
If we need to confirm the details of your application, you will receive an email titled "(Important) Confirm your application details."
In that case, please call the number listed in the email and have the information corrected.
If your application is not approved, you will receive an email notifying you of the results of your application.
STEP5
Get your SIM card
After review, the item will be delivered to your contracted address within a few days.
1. Insert the SIM card into your device
Be sure to turn off the device before inserting it.
Insert the SIM pin into the small hole on the side and pull out the SIM card tray.
Please refer to the instruction manual for each device. You may also need a SIM pin.
2. Set the APN and start using the service
Configure the settings (APN settings) for communication via the Y!mobile network.
Depending on the model you are using, the APN may be set automatically.
STEP1
Obtaining an MNP reservation number
MNP is a system that allows you to switch carriers while keeping your current phone number.
By obtaining an MNP reservation number, you can switch to Y!mobile without changing your number.
- * Depending on the carrier from which you are transferring, you may be able to complete the procedure at the online store using a method that does not require an MNP reservation number (one-stop).
1. Complete the procedure to issue an MNP reservation number with your current mobile phone company.
Please check here for application procedures for each mobile phone company.
- * If you carry out the switching (activation) procedure outside of the contract renewal month of your old carrier, you may be charged a cancellation fee depending on the terms of your contract with your old carrier. Please check with each mobile carrier to see if a cancellation fee will be charged.
2. Receive an MNP reservation number from your current mobile phone company.
Please make a note of this 10-digit number as you will need it when applying.
STEP2
Prepare the items required for application
1. Identification documents
One of the following documents is required:
- * If a person other than the contract holder (a family member) will be using the service, please prepare an identification document that can verify the user's age, or a student ID or student handbook.
You can apply by credit card or direct debit.
If the contract holder and the payment method holder are different, the following documents are required.
- Please print out the PDF file above, fill it out, take a picture of it with a digital camera or smartphone, and upload the image file to the online store.
It matched my application
If you don’t know what to prepare,
We will diagnose your payment method and identity documents based on the details of your contract.
STEP3
Apply via online store
Applications are accepted 24 hours a day.
Y!mobile Please apply through My Y!mobile after you start using the service.
STEP4
Receive a shipping confirmation email
After receiving the application completion email, you will receive the following information depending on the status of your application.
If you are transferring your number via MNP, please do not cancel your contract with your original mobile phone company yourself.
Your current phone number may no longer be available.
Once the line switch is complete, your contract with your previous mobile phone company will be automatically canceled.
Product shipping notification
The review has been completed. Please wait for your item to be shipped.
(Important) Confirm your application details
If we need to confirm the details of your application, you will receive an email titled "(Important) Confirm your application details."
In that case, please call the number listed in the email and have the information corrected.
If your application is not approved, you will receive an email notifying you of the results of your application.
STEP5
Receive the device
After review, the item will be delivered to your contracted address within a few days.
First, please check that a SIM card is included.
When you receive the product, the battery may be very low and the power may not turn on. Please fully charge the product before use and then turn it on.
1. Back up the phone you have been using
Please check the following for how to back up necessary data. Instructions are also provided in the enclosed flyer.
Online line switching reception site
Please complete the procedure on our website.
Once your request is processed, the switch will be completed in approximately 15 minutes.
[Information required for switching]
- ・Web order number
- ・Mobile phone number or email address
If you cannot switch via the online line switching reception site, click here
Y!mobile Customer Center Switching Desk
Follow the voice guidance and enter your phone number and other details to complete the procedure.
After your application is processed, the switch will be completed in approximately 1 to 2 hours.
[Information required for switching]
- ・Web order number
- ·mobile number
- - The 4-digit PIN number you set when signing the contract
Y!mobile Customer Center Switching Desk
TEL: 0800-100-1847
※Japanese Only
Reception hours: 9:00 - 21:00 (open all year round)
If you do not switch by 9:00 p.m. 6 days after the date of product arrival, we will process the switch the next day (7 days after the date of product arrival).
In this case, please note that you cannot specify the switching time.
- * Depending on the time of arrival, our switching procedure may be delayed by one day (8 days after the product arrives).
If the line does not open, please restart your device.
3. Insert the SIM card into your new phone
Be sure to turn off the device before inserting it.
Insert the SIM pin into the small hole on the side and pull out the SIM card tray.
Please refer to the instruction manual for each device. You may also need a SIM pin.
4. Initialize your smartphone
For detailed setup instructions for your device, please see "Y!mobile Smartphone Initial Setup Instructions."
There is also a link in the flyer included with the package.
5. Transfer your backed up data and start using the service
Please check below. There is also information in the enclosed flyer.
STEP1
Check if your smartphone can use the SIM card
1. Check if your device has been confirmed to work with Y!mobile
You can sign up for a USIM card alone without purchasing a mobile phone, and use Y!mobile with mobile phones sold by other companies.
You can check below to see if your device has been confirmed to work with Y!mobile.
*Applications can be made even if the device is not listed.
SIM unlocking is the process that allows you to use a smartphone purchased from another mobile phone company with Y!mobile.
You will be able to use your existing device as is.
The method for unlocking the SIM varies depending on the mobile phone company, so please check with each company.
If you have a SIM-free smartphone that was purchased from an Apple Store or similar store and is unlocked from the start, no action is required.
STEP2
Obtaining an MNP reservation number
MNP is a system that allows you to switch carriers while keeping your current phone number.
By obtaining an MNP reservation number, you can switch to Y!mobile without changing your number.
- * Depending on the carrier from which you are transferring, you may be able to complete the procedure at the online store using a method that does not require an MNP reservation number (one-stop).
1. Complete the procedure to issue an MNP reservation number with your current mobile phone company.
Please check here for application procedures for each mobile phone company.
2. Receive an MNP reservation number from your current mobile phone company.
Please make a note of this 10-digit number as you will need it when applying.
STEP3
Prepare the items required for application
1. Identification documents
One of the following documents is required:
- * If a person other than the contract holder (a family member) will be using the service, please prepare an identification document that can verify the user's age, or a student ID or student handbook.
You can apply by credit card or direct debit.
If the contract holder and the payment method holder are different, the following documents are required.
- Please print out the PDF file above, fill it out, take a picture of it with a digital camera or smartphone, and upload the image file to the online store.
It matched my application
If you don’t know what to prepare,
We will diagnose your payment method and identity documents based on the details of your contract.
STEP4
Apply via online store
Applications are accepted 24 hours a day.
When applying for two lines at the same time
■ Contract categories available for application
We are accepting new applications and transfer contracts from other companies.
- *If you are switching from SoftBank /LINEMO or from a SoftBank line MVNO and applying for two lines, please apply for each line separately.
■How to apply
In ①, select "2 lines" as the "Number of lines applied for."
■ About the Family Discount Service
- *If you would like to make the first line you are applying for the main line, please complete the procedure on My Y!mobile after both lines have been activated.
STEP5
Receive a shipping confirmation email
After receiving the application completion email, you will receive the following information depending on the status of your application.
If you are transferring your number via MNP, please do not cancel your contract with your original mobile phone company yourself.
Your current phone number may no longer be available.
Once the line switch is complete, your contract with your previous mobile phone company will be automatically canceled.
Product shipping notification
The review has been completed. Please wait for your item to be shipped.
(Important) Confirm your application details
If we need to confirm the details of your application, you will receive an email titled "(Important) Confirm your application details."
In that case, please call the number listed in the email and have the information corrected.
If your application is not approved, you will receive an email notifying you of the results of your application.
STEP6
Get your SIM card
After review, the item will be delivered to your contracted address within a few days.
Online line switching reception site
Please complete the procedure on our website.
Once your request is processed, the switch will be completed in approximately 15 minutes.
[Information required for switching]
- ・Web order number
- ・Mobile phone number or email address
If you cannot switch via the online line switching reception site, click here
Y!mobile Customer Center Switching Desk
Follow the voice guidance and enter your phone number and other details to complete the procedure.
After your application is processed, the switch will be completed in approximately 1 to 2 hours.
[Information required for switching]
- mobile number
- The 4-digit PIN number you set when signing the contract
Y!mobile Customer Center Switching Desk
TEL: 0800-100-1847
※Japanese Only
Reception hours: 9:00 - 21:00 (open all year round)
If you do not switch by 9:00 p.m. 6 days after the date of product arrival, we will process the switch the next day (7 days after the date of product arrival).
In this case, please note that you cannot specify the switching time.
- * Depending on the time of arrival, our switching procedure may be delayed by one day (8 days after the product arrives).
If the line does not open, please restart your device.
2. Insert the SIM card into your device.
Be sure to turn off the device before inserting it.
Insert the SIM pin into the small hole on the side and pull out the SIM card tray.
Please refer to the instruction manual for each device. You may also need a SIM pin.
3. Set the APN and start using the service
Configure the settings (APN settings) for communication via the Y!mobile network.
Depending on the model you are using, the APN may be set automatically.
View the usage guide for purchasing an eSIM
If you are using an MVNO line (including LINE Mobile) that uses SoftBank lines, please refer to "Switching from Another Company."
- * Customers who plan to use Y!mobile eSIM with the SoftBank product they are using before switching,
Please unlock your SIM in advance through My SoftBank.
For those currently using 3G services (dedicated rate plans, devices, etc.) and considering switching from SoftBank
3G service will end on Monday, April 15, 2024. (For more information, click here.)
In accordance with the above,From Monday, April 1, 2024, those who fall under the following categories will not be able to apply through the Y!mobile Online Store.
- Sign up for a 3G-only plan
- Contracts that do not offer VoLTE services with rate plans that support 4G/5G services
- Use of specific models purchased from SoftBank / Y!mobile are only compatible with 3G services
If you fall under the above category and apply to switch from SoftBank by Monday, April 1, 2024, please be aware of the following two points.
＜Notes＞
- 1. If the review is not completed by Thursday, April 11, 2024, your application will be canceled.
- ➁ Please start using Y!mobile by Monday, April 15, 2024. If you do not start using the service, your line will be automatically switched over from 9:00 AM on Tuesday, April 16, 2024.
Please note that the switch may occur before you receive your smartphone and SIM card, in which case charges will still apply.
Please select the contract you wish to use
STEP1
Prepare the items required for application
1. Check that your SoftBank / My Menu (LINEMO) subscriber information is correct.
If any of the following conditions apply, your application will be canceled because you will not be able to change your information after submitting it.
Please be sure to change your SoftBank /LINEMO subscriber information (name and address) by the day before you apply.
1. If the registration information is an old address
2. If the prefecture name is not included
3. If your name is different, such as if you keep your maiden name
Customers transferring from SoftBank
Customers switching from LINEMO
You can apply by credit card or direct debit.
*Depending on your registration status, you may be able to carry over your current payment method. You can do so by selecting "Carry on my current payment method" when choosing your payment method during application.
If the contract holder and the payment method holder are different, the following documents are required.
- Please print out the PDF file above, fill it out, take a picture of it with a digital camera or smartphone, and upload the image file to the online store.
It matched my application
If you don’t know what to prepare,
We will diagnose your payment method and identity documents based on the details of your contract.
STEP2
Apply via online store
Applications are accepted 24 hours a day.
Y!mobile Please apply through My Y!mobile after you start using the service.
STEP3
Receive a shipping confirmation email
After receiving the application completion email, you will receive the following information depending on the status of your application.
Product shipping notification
The review has been completed. Please wait for your item to be shipped.
(Important) Confirm your application details
If we need to confirm the details of your application, you will receive an email titled "(Important) Confirm your application details."
In that case, please call the number listed in the email and have the information corrected.
If your application is not approved, you will receive an email notifying you of the results of your application.
STEP4
Receive the device
After review, the item will be delivered to your contracted address within a few days.
First, please check that a SIM card is included.
When you receive the product, the battery may be very low and the power may not turn on. Please fully charge the product before use and then turn it on.
1. Back up the phone you have been using
Please check the following for how to back up necessary data. Instructions are also provided in the enclosed flyer.
Online line switching reception site
Please complete the procedure on our website.
Once your request is processed, the switch will be completed in approximately 15 minutes.
[Information required for switching]
- ・Web order number
- ・Mobile phone number or email address
If you cannot switch via the online line switching reception site, click here
Y!mobile Customer Center Switching Desk
Follow the voice guidance and enter your phone number and other details to complete the procedure.
After your application is processed, the switch will be completed in approximately 1 to 2 hours.
[Information required for switching]
- ・Web order number
- ·mobile number
- - The 4-digit PIN number you set when signing the contract
Y!mobile Customer Center Switching Desk
TEL: 0800-100-1847
※Japanese Only
Reception hours: 9:00 - 23:15 (open all year round)
If you do not switch by 23:15 6 days after the date of product arrival, we will process the switch the next day (7 days after the date of product arrival).
In this case, please note that you cannot specify the switching time.
- * Depending on the time of arrival, our switching procedure may be delayed by one day (8 days after the product arrives).
If the line does not open, please restart your device.
3. Insert the SIM card into your new phone
Be sure to turn off the device before inserting it.
Insert the SIM pin into the small hole on the side and pull out the SIM card tray.
Please refer to the instruction manual for each device. You may also need a SIM pin.
4. Initialize your smartphone
For detailed setup instructions for your device, please see "Y!mobile Smartphone Initial Setup Instructions."
There is also a link in the flyer included with the package.
5. Transfer your backed up data and start using the service
Please check below. There is also information in the enclosed flyer.
STEP1
Check if your smartphone can use the SIM card
1. Check if your device has been confirmed to work with Y!mobile
You can sign up for a USIM card alone without purchasing a mobile phone, and use Y!mobile with mobile phones sold by other companies.
You can check below to see if your device has been confirmed to work with Y!mobile.
*Applications can be made even if the device is not listed.
2. Check if SIM unlocking is required
If you use a Y!mobile SIM card with a SoftBank model, the SIM lock on your device will be automatically unlocked after you apply if the following conditions are met.
【conditions】
- ・The device must be eligible for SIM unlocking
- ・Network usage is not restricted
* If the above conditions are not met
Before applying, you will need to unlock the SIM on your device.
STEP2
Prepare the items required for application
1. Check that your SoftBank / My Menu (LINEMO) subscriber information is correct.
If any of the following conditions apply, your application will be canceled because you will not be able to change your information after submitting it.
Please be sure to change your SoftBank /LINEMO subscriber information (name and address) by the day before you apply.
1. If the registration information is an old address
2. If the prefecture name is not included
Customers transferring from SoftBank
Customers switching from LINEMO
You can apply by credit card.
*Depending on your registration status, you may be able to carry over your current payment method. You can do so by selecting "Carry on my current payment method" when choosing your payment method during application.
If the contract holder and the payment method holder are different, the following documents are required.
- Please print out the PDF file above, fill it out, take a picture of it with a digital camera or smartphone, and upload the image file to the online store.
It matched my application
If you don’t know what to prepare,
We will diagnose your payment method and identity documents based on the details of your contract.
STEP3
Apply via online store
Applications are accepted 24 hours a day.
Y!mobile Please apply through My Y!mobile after you start using the service.
STEP4
Receive a shipping confirmation email
After receiving the application completion email, you will receive the following information depending on the status of your application.
Product shipping notification
The review has been completed. Please wait for your item to be shipped.
For Android, the unlock code required to unlock the SIM in STEP 5 is listed.
- *Customers who apply for a Y Y!mobile SIM starter kit will receive an email notifying them of their application completion, but no product will be shipped.
(Important) Confirm your application details
If we need to confirm the details of your application, you will receive an email titled "(Important) Confirm your application details."
In that case, please call the number listed in the email and have the information corrected.
If your application is not approved, you will receive an email notifying you of the results of your application.
STEP5
Get your SIM card
The product will be delivered to the address registered in My SoftBank.
Online line switching reception site
Please complete the procedure on our website.
Once your request is processed, the switch will be completed in approximately 15 minutes.
[Information required for switching]
- ・Web order number
- ・Mobile phone number or email address
If you cannot switch via the online line switching reception site, click here
Y!mobile Customer Center Switching Desk
Follow the voice guidance and enter your phone number and other details to complete the procedure.
After your application is processed, the switch will be completed in approximately 1 to 2 hours.
[Information required for switching]
- mobile number
- The 4-digit PIN number you set when signing the contract
Y!mobile Customer Center Switching Desk
TEL: 0800-100-1847
※Japanese Only
Reception hours: 9:00 - 23:15 (open all year round)
If you do not switch by 23:15 6 days after the date of product arrival, we will process the switch the next day (7 days after the date of product arrival).
In this case, please note that you cannot specify the switching time.
- * Depending on the time of arrival, our switching procedure may be delayed by one day (8 days after the product arrives).
If the line does not open, please restart your device.
2. Insert the SIM card into your device.
Be sure to turn off the device before inserting it.
Insert the SIM pin into the small hole on the side and pull out the SIM card tray.
Please refer to the instruction manual for each device. You may also need a SIM pin.
Follow the instructions on your device's screen and enter the unlock code included in the "Product Shipping Notification" email.
- *Customers who apply for Y!mobile SIM starter kit will receive an email titled "Application Completion Notification."
3. Set the APN and start using the service
Configure the settings (APN settings) for communication via the Y!mobile network.
Depending on the model you are using, the APN may be set automatically.
